Storage Service Specialist

Responsibilities

• Serve as a key technical member of the global, 24/7 operations team, providing secure, continuous support for all physical and virtual storage systems during the System Development Life Cycle (SDLC)
• Perform operational activities, including incident analysis, troubleshooting, hands-on touch labor, and break/fix resolution for all storage-related hardware, software, and solutions
• Cook with senior team members, as appropriate, to ensure proper operations and security compliance of storage systems
• Provision, configure, and manage allocations, throughput, and permissions for all data shares, network drives, and shared storage systems (specifically supporting Brocade, Data Domain, Dell FluidFS, NetApp, and Dell Storage Center)
• Execute routine data backups, replication, verification, and restoral services to meet strict data-related SLAs. Actively participate in disaster recovery (DR) and Continuity of Operations (COOP) exercises
• Maintain the physical and logical security of data at rest and in transit. Provide continuous patch management for designated workstations, servers, and storage nodes across all network domains
• Contribute to the development of test cases and scripts for Beta and Acceptance testing; utilize Lab facilities to investigate incidents and validate new component designs before field deployment
• Aid in drafting standard operating procedures (SOPs), knowledge base articles, and technical content for contract deliverables

Qualifications

• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
• NetApp Certified Data Administrator (NCDA) – ONTAP or an equivalent OEM vendor certification
• DOD 8140 Certification applicable to role (minimum Security+)
• A minimum of 4 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions (specifically enterprise storage systems)
• Ability to coordinate effectively execute system troubleshooting and work closely with senior technicians for more advanced troubleshooting
• Willingness to learn new skills and new technologies
• Desired Degree in Science, Technology, or Engineering
• Familiarity with IC ITE services and classified environments
• Familiarity with Analysis of Alternatives (AoA) or evaluating new storage technologies
• ITIL 4 Foundation Certification