Storage Customer Service Representative

About the role

Join a support team as the face of U-Haul’s exceptional service, ensuring customers receive all the help they need on their journeys. You will inspect and maintain equipment, assist customers using up-to-date technology to dispatch and return equipment, and gain on-the-job education.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain the terms of rental agreements, and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure all vacant storage units are clean, dry, secure, and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

• Driver’s license and the ability to maintain a clean driving record.
• Excellent communication skills.
• Available to work on weekends and holidays.

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, such as working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, such as long periods of remaining stationary both indoors and outdoors, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

Benefits

• Career stability and opportunities for advancement.
• Mindset App Reimbursement.
• Gym Reimbursement Program.
• Health insurance & Prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance.
• MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan.
• Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental & Vision Plans.
• Business travel insurance.
• You Matter EAP.
• LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.