Storage Customer Service Representative

About the Role

Join U-Haul as a Storage Customer Service Representative and be the face of our exceptional service. You’ll work as part of a support team to assist customers with their storage and equipment needs, ensuring they get all the help they require. This position offers on-the-job education, and our motto is "Hire Fast, Pay Fast"—you can start today and get paid today! Schedule two hands-on working interviews and get paid for each. Earn a $100 hiring bonus and a $300 cash bonus upon completing U-Haul’s Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

Responsibilities

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain the terms of rental agreements, and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure all vacant storage units are clean, dry, secure, and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

• Valid driver’s license and ability to maintain a clean driving record.
• Excellent communication skills.
• Available to work on weekends and holidays.

Work Environment

The work involves moderate risks or discomforts, such as working around moving parts, machines, fumes, or irritating chemicals. Protective clothing or gear (e.g., masks, goggles, gloves, or shields) may be required.

Physical Demands

The role requires physical exertion, including long periods of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs (assisted or unassisted). Work may occur both indoors and outdoors.

Benefits

• Career stability and opportunities for advancement.
• Mindset App Reimbursement.
• Gym Reimbursement Program.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance.
• MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan.
• Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental and vision plans.
• Business travel insurance.
• You Matter EAP.
• LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.