Storage Assistant Manager/Virtual Agent - FL17

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes. With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet.

About the role

• Conduct professional phone, email, virtual, and in-person interactions with existing and prospective customers.
• Convert telephone, online, and walk-in inquiries into rentals.
• Rent self-storage units, parking spaces, and related products.
• Upsell moving and packing supplies and assist customers with unit sizing decisions.
• Provide accurate information regarding company properties, services, and processes.
• Respond promptly and effectively to customer inquiries, emails, and voicemails.
• Resolve customer concerns and issues in a timely and professional manner.
• Maintain accounts receivable through payment processing, collections efforts, and account follow-up.
• Prepare and deliver daily bank deposits accurately and timely.
• Generate daily revenue and operational reports utilizing Microsoft Excel.
• Maintain accurate customer and property records while safeguarding confidential information.
• Perform routine property inspections, including lock checks and identifying areas requiring attention.
• Ensure company standards for cleanliness, appearance, and safety are consistently maintained.
• Perform basic maintenance duties, including cleaning offices, hallways, and restrooms, changing light bulbs, weeding, and operating basic power tools as needed.
• Utilize company software, web-based tools, and communication systems effectively.
• Report technology, communication, or equipment issues promptly.
• Manage multiple priorities in a fast-paced environment while meeting deadlines and performance expectations.
• Work independently and collaboratively to achieve company goals.
• Perform additional duties and special projects as assigned.

Requirements

• High School Diploma, GED, or equivalent required.
• 1-2 years of experience in a customer-facing environment required.
• Sales experience preferred, including phone sales or consultative sales experience.
• Strong customer service, interpersonal, and communication skills, both written and verbal.
• Ability to multitask, prioritize work, and manage competing demands effectively.
• Strong attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, including Outlook and Excel.
• Ability to learn and utilize new software applications, web-based tools, and point-of-sale systems.
• Self-motivated with the ability to work independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to perform routine maintenance duties and lift up to 50 pounds.
• Valid driver's license, current insurance, and reliable transportation required.
• Ability to travel to various locations as needed.

Benefits

• A healthy work/life balance; most of our facilities are closed by 6:00 PM and closed on Sundays.
• Competitive pay and bonus opportunities.
• Health, dental, life, vision, short-term disability, and long-term disability insurance.
• A 401(k) program with a company “matching” policy.
• Paid time off and paid holidays.
• Career advancement opportunities.

Pay

USD $18.00 - USD $22.00 /Hr.

Schedule

• Two (2) days per week onsite as an Assistant Manager (10:00 AM - 6:00 PM).
• Three (3) days per week as a Virtual Agent with a flexible schedule between 8:00 AM and 8:00 PM.
• Flexibility to work additional hours, travel to nearby locations, and assist with business needs as required.