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Jobs · Information Technology · Nevada

Stone - Support Technician Las Vegas, NV

BearCom · Las Vegas, NV · 1 mo ago
Information TechnologyFull-time

About the Company

Stone Security, a BearCom company, is the largest distributor of wireless voice, data, and video solutions in North America with over 40 years of industry-leading experience. We maintain partnerships with Motorola, JVC Kenwood, Avigilon, and operate 75+ branches across North America.

About the Role

As a Support Technician, you will install and support security systems, responding to routine and non-routine customer service calls, scheduled maintenance, and emergency or after-hours service calls. You will diagnose, troubleshoot, and repair systems, replace defective parts, and install projects as needed. The role involves preventative maintenance for installed systems, technical assistance, systems checkout, and troubleshooting for new and existing installations.

Responsibilities

  • Respond to customer service calls, including emergency and after-hours calls, on a timely basis.
  • Diagnose, troubleshoot, and repair malfunctioning equipment or software for Milestone, LenelS2, and DMP systems.
  • Analyze repair requirements and provide customers with appropriate solutions.
  • Complete necessary repairs and replacements for security and access control systems.
  • Perform preventative maintenance for installed systems, typically less complex.
  • Work closely with other specialists to cross-train on servicing existing customers through service calls, customer support programs, and small projects.
  • Provide technical assistance, systems checkout, and troubleshooting for new and existing installations.
  • Install projects and system hardware as needed.

Qualifications

  • Three years of experience installing network camera systems (Milestone, Axis, Hanwha, and Bosch).
  • Three years of experience installing security systems (DMP and Bosch).
  • Three years of experience installing access control systems (Lenel and S2).
  • Excellent analytical and problem-solving skills.
  • Excellent communication skills.
  • Proven track record of leading a security installation team.
  • Aptitude for networking, computers, and general IT is preferred.

Physical Requirements

  • Ability to use hand and power tools to install hardware.
  • Prolonged periods of standing, kneeling, bending, and climbing ladders.
  • Physically able to install system hardware and wiring.
  • Must be able to lift 35 lbs. at a time.

Benefits

  • Extensive on-the-job training and coverage of fees for most professional certifications.
  • Highly competitive compensation.
  • Medical, dental, and vision insurance.
  • Company-paid life and short-term disability insurance.
  • Paid holidays and generous paid time off.
  • Matching 401k plan.
  • Use of a company vehicle.
  • Employee referral bonus.
  • Tuition reimbursement.

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