Stone - Support Engineer - Projects Orlando, FL

Key Responsibilities

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.
• Schedule and coordinate service and maintenance calls with customers.
• Ensure all service work complies with applicable Federal, State, and local regulations.
• Aid in the installation, configuration, and support of electronic security solutions.
• Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.
• Provide expert consultation on system performance, maintenance, and upgrades.
• Maintain strong relationships with clients by delivering exceptional customer service.

Additional Responsibilities

• Support internal teams with troubleshooting, documentation, and knowledge sharing.
• Stay updated on industry trends, emerging technologies, and security best practices.
• Perform any other duties as assigned by Management.

Qualifications

• 2+ years of experience in security systems support, technical support, or a related IT field.
• Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
• Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload.

Preferred

• Associate’s or Bachelor's degree in IT, Computer Science, Engineering, or a related field.
• Experience with networking concepts, IP-based security systems, and system integrations.
• Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.

Benefits

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life and Short-Term Disability
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Tuition Reimbursement