Stock Lead Glenbrook Mall

About the role

Join the team at Claire’s, where we celebrate self-expression, creativity, and the latest trends. This is an opportunity for those who thrive in a fast-paced retail environment, love engaging with customers, and are passionate about driving sales.

Responsibilities

• Crush sales goals by delivering exceptional customer experiences, upselling accessories, and promoting current offers to drive revenue.
• Become a piercing expert through comprehensive training, conducting piercings, educating customers on aftercare, maintaining a sterile environment, and addressing questions or concerns.
• Maintain an inviting and organized store with visually appealing displays, well-stocked inventory, and easy-to-navigate layouts.
• Support the Store Manager by motivating the team, sharing sales strategies, and fostering a positive, high-energy atmosphere.
• Stay updated on the latest fashion and social media trends to help customers find their perfect style and suggest products that boost sales.
• Oversee store operations, including inventory management, cash handling, visual merchandising, and coordinating promotional activities.
• Encourage customers to share their new purchases and piercings on social media, creating shareable moments.

Requirements

• At least one year of retail experience, ideally with leadership or sales-driving responsibilities.
• Ability to conduct piercings with patience and empathy, especially for young or anxious customers.
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• Completed some high school; retail management experience is a plus.
• Physical ability to stand for scheduled shifts, lift 11-35kg (25-75lbs), bend, stoop, reach, and climb ladders or step stools.
• Strong verbal and written communication skills for interacting with customers, employees, and management.
• Solid grasp of mathematics for inventory management, sales analysis, and cash handling.
• Self-motivated, organized, and capable of working independently in some stores.
• Passion for fashion and staying updated on the latest trends to enhance the customer experience.
• Ability to create curated fashion looks with products during shifts.

Qualifications

• Sales-driven with a passion for hitting goals and turning browsers into buyers.
• Social and digital savvy, with knowledge of current trends and how to translate them into customer experiences.
• Customer-first mentality, focused on making customers feel confident and empowered.
• Inspired by Claire’s values: teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• Positive attitude, willingness to learn, and a driven team-player mindset.

Benefits

• Employee discount on the latest accessories.
• Opportunities for promotions and career growth.
• Work in an upbeat, inclusive, and supportive environment.
• For full-time employees: medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time, and paid leave.
• For part-time employees: voluntary welfare plans, 401(k) match, vacation time, sick time, and paid leave in required states.

All positions are compensated at or above the legally mandated minimum wage, with final pay determined by experience, education, certifications, skills, and location.