STNA Instructor

About the Role

Coordinate and facilitate instruction in an orderly and professional manner, ensuring clients complete and turn in assignments as scheduled. Maintain individual schedules for clients preparing for exams such as TASC and keep client assessments in files and a client database. Complete case notes on a weekly and as-needed basis.

Responsibilities

• Facilitate customized workshops and contextualized literacy workshops to provide clients with tools for a successful job search.
• Discuss sector-specific needs and industry standards with clients.
• Plan, organize, and direct the provision of all training activities in alignment with HRA and other requirements.
• Assist clients with identifying specific employers, skills, and programs to reach their career goals.
• Collect client time sheets and ensure accurate reporting of client attendance weekly.
• Evaluate the success of training and development programs; amend and revise programs as necessary to meet quality goals.

Qualifications

• Minimum of a Bachelor of Arts in Education or Social Service field, with three to five years of experience in training, education, or career development in the workforce development field, career counseling, or a combination of relevant coursework or equivalent experience.
• Ability to interact with diverse individuals, including those in specialized populations, and demonstrate a positive and professional attitude.
• Proficiency in Microsoft Office programs.
• Experience in a fast-paced, team environment that is performance-driven.
• Exceptional customer service and engagement skills; training or experience in motivational interviewing and care management techniques preferred.
• Excellent organizational skills and strong attention to detail.
• Experience with publicly-funded programs; Temporary Assistance for Needy Families (TANF) experience preferable.
• Experience in assessing the need for and making reasonable accommodations for customers.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to use various electronic systems to carry out duties and responsibilities.