Stihl Outdoor Equipment Sales & Lawn & Garden Dept Head

Essential Functions

• Provide excellent service to customers.
  • Treat all team members, vendors, and customers with courtesy and respect.
  • Greet and assist customers in a positive, approachable manner.
  • Answer questions and resolve customer concerns.
  • Advise customers on solutions to projects and problems.
  • Offer solutions with add-on sales when appropriate.
• Sell Stihl brand outdoor power equipment.
• Make sure Stihl warranty paperwork is completed and registered in the system.
• When Stihl equipment is brought in for repair, follow proper warranty protocol, if applicable.
• Help troubleshoot Stihl equipment issues and order parts as necessary.
• Perform any necessary customer service tasks, including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assisting with loading products, answering inquiries, etc.
• Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.
• Maintain proper inventory levels by monitoring and adjusting min/max order points, working back stock and making inventory adjustments as needed.
• Order inventory as necessary, complete purchase orders and other related paperwork.
• Complete cycle counts as required.
• Update prices as assigned.
• Open and close store as assigned.
• Perform store maintenance as needed, including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Always continue to make customers a priority while working your department.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.

Work Competencies

• Customer Service
• Teamwork
• Attention to detail
• Communication

Physical Demands

• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Prolonged periods of standing and walking throughout the day.
• Must be able to lift up to 40 lbs at times.

Position Type and Expected Hours of Work

• This is a full-time position, scheduled up to 40 hours/week.
• Days and hours of work vary.
• Must be available to work days, evenings and weekends.

Required Education and Experience

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ years of retail job experience
• 2+ years of product knowledge of items in assigned department
• Stihl Outdoor Equipment brand knowledge preferred. If not Stihl Certified, we will help with obtaining certification.

Benefits Offered

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• $25k Life Insurance Plan
• Employee discount
• Vacation time