Sticker Operations Supervisor

About the role

The Sticker Operations Supervisor oversees the secure receipt, inventory control, quality assurance, and statewide distribution of official inspection stickers and related supplies across Massachusetts. The role leads a team of Sticker Delivery Technicians, directs route planning and station replenishment, maintains chain-of-custody and inventory accuracy, resolves product and delivery issues, and coordinates with suppliers, program leadership, inspection stations, and state agency contacts.

Team leadership & supervision

• Supervise, mentor, and support field delivery staff.
• Lead team hiring, onboarding, and performance reviews.
• Conduct regular ride-alongs to coach staff, ensure consistency, and stay connected to field operations.
• Evaluate performance, provide constructive feedback, and document counseling appropriately.
• Foster a positive, accountable, and collaborative team culture.
• Establish operational work standards and maintain a safe environment that supports morale and productivity.

Delivery planning & dispatching

• Optimize routes and schedules for timely sticker replenishment across the inspection station network.
• Schedule, assign, and direct work to meet customer needs.
• Dispatch field staff based on workload, geography, and station inventory urgency.
• Adjust schedules as field conditions change.
• Monitor and resolve CRM tickets related to sticker inventory.
• Use station test volume to schedule timely deliveries and prevent testing disruptions.

Inventory management

• Oversee the sticker inventory lifecycle, including warehouse receipt, station stock monitoring, supplier reorders, and disposal of unused inventory.
• Maintain chain-of-custody controls and accurate accountability for all sticker inventory.
• Maintain accurate inventory data in the designated tracking system.
• Coordinate with the Warehouse & Inventory Manager and deploy Sticker Delivery Technicians, as needed, to expedite workstation-part deliveries and help meet station service-level commitments.

Quality assurance & issue resolution

• Inspect incoming sticker shipments for quantity, serial or lot accuracy, print and adhesive quality, packaging integrity, and specification compliance.
• Investigate reported product issues, coordinate corrective action and replacements, and track recurring defects through resolution.

Stakeholder communication

• Serve as the primary contact for program leadership and inspection stations regarding sticker inventory, delivery operations, and related concerns.
• Provide timely updates to state agency contacts on station issues and concerns.
• Perform other related duties and responsibilities as assigned by the Program Manager to support program and operational needs.