Stewardship Services Manager
About the role
ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive.
The Stewardship Services Manager plays a key role within the Stewardship Services team, ensuring high-quality delivery of JSTOR Digital Stewardship Services. Reporting to the Senior Manager of Stewardship Services, this position oversees operational workflows, manages participant communication, leads service delivery initiatives, and ensures smooth collaboration across Product, Technology, and Operations. The Manager combines technical expertise, process improvement skills, and stakeholder communication to deliver consistent and scalable service excellence.
Responsibilities
- Maintain a high level of technical and product knowledge for JSTOR Digital Stewardship Services and internal publishing and archiving processes.
- Oversee daily support operations and content workflows for ensuring consistency and quality in service delivery.
- Identify and implement process and workflow improvements to increase efficiency and customer satisfaction.
- Partner with Product, Technology, and Operations teams