Stewarding Shift Manager

Essential Functions

• Oversees the day-to-day stewarding operations to ensure departmental strategic goals and intent are being met and exceeded.
• Conducts china, glass, and silver inventories monthly.
• Controls inventories of supplies, equipment, and small wares.
• Inspects supplies, equipment, and work areas to ensure efficient service and standards.
• Maintains and audits sanitation chemicals and distributes to the outlet, especially PH levels of dish machines and sanitizing solutions.
• Reports, investigates, and follows up on Team Member related accidents.
• Supervises Team Members' ability to follow loss prevention policies to prevent accidents and control costs.
• Develops and oversees the cleaning schedule of the kitchen, pastry, Garde Manger, banquets, cafeteria, and coolers, as well as maintenance of dishwasher machines.
• Enforces proper cleaning routines for china, glass, silver, small wares, equipment, floors, etc.
• Maintains all work areas on a daily basis for compliance with health department regulations and takes action when there are deficiencies.
• Enforces proper use and cleaning of all dish room machinery.
• Ensures all transport equipment is in working order.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with sanitation standards.
• Informs and updates the F&B Exec Team of any relevant information in a timely manner.
• Trains Team Members in safety procedures.
• Safeguards disciplinary procedures and documentation according to standard and local operating procedures.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others. Leads by example.
• Supervises and manages team members and understands stewarding operations well enough to perform all duties within department.
• Implements organizational policies and procedures and F&B operating procedures for the stewarding staff and personnel.
• Acts as a coach and mentor to all stewarding staff, guiding them on a daily basis.

Knowledge, Skills & Abilities

• Able to work independently.
• Presents a neat and professional appearance.
• Requires interactions with customers, public, and co-workers.
• Requires teamwork with other staff members.
• Able to sit, stand, or walk for long periods of time (4 hours).
• Able to respond calmly and make rational decisions when handling employee conflicts.
• Able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Able to respond to visual and aural cues.
• Manual dexterity to operate a computer and other necessary office equipment.
• Tolerates areas containing dust, loud noises, and bright lights.
• Able to work varied shifts, weekends, and holidays as needed.
• Able to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Effective communication in English, both verbal and written form in a professional manner.

Education And Experience

• High School Diploma or GED required.
• Must have 5-7 years of supervisor experience managing 10 or more employees in a stewarding environment.
• Must be 21 years of age.