STD Associate Manager

About the role

The opportunity ensures the team achieves or exceeds its business objectives in the areas of Claim Management Accuracy, Customer Centricity, and Expense Management. It sets clear expectations of performance according to the MetLife vision and holds the team accountable to those expectations.

Responsibilities

• Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual.
• Supports and guides assigned team members to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations.
• Removes barriers to the success of the team or the individual.
• Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions.
• Takes accountability for the team they lead and the results it produces for each of the key areas of performance: customer centricity, expense management, claim management accuracy.
• Holds team accountable and provides positive reinforcement to team members that is directly linked to their behaviors and outcomes.
• Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole.
• Analyzes data and implements strategies to address root causes of the gaps and monitor strategies.
• Identifies and implements strategies to enhance claim management and customer centricity effectiveness and efficiency of their team.
• Interacts effectively with claimants and internal/external customers, to understand and service their needs while addressing service issues swiftly.
• Achieves all Individual and Team outcomes through the management of their team.

Requirements

Strong verbal and written communication skills. Ability to articulate clearly to diverse audiences with different styles. Influencing and motivation skills. Ability to give and receive feedback in a non-judgmental and non-defensive manner. Comfort with conflict. Knowledge of Disability. Critical thinking skills. Strategic thinking skills. Strong listening skills. Ability to partner.

Preferred Qualifications

• Bachelor’s degree
• 7+ years of STD Insurance Claims experience
• Knowledge of STD, group disability, Workers Compensation, ERISA, Social Security and state laws

Benefits

We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

Pay

The expected salary range for this position is $71,100 - $119,500. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

This role may be full-time or part-time depending on the specific location and requirements.