stayAPT Suites Charlotte North- Front Desk Agent

This is a hybrid position. You must be willing to clean rooms as part of the role’s requirements. Weekends, including Sundays, are required.

About the role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewals. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Deliver top-tier guest service that makes guests feel at home, handling questions and requests to create an unforgettable stay.
• Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
• Solve problems quickly and effectively, turning challenges into positive guest experiences.
• Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.
• Clean rooms as part of the hybrid role requirements.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your recruiter for details).
• Medical, dental, and vision coverage.
• Short-term and long-term disability income.
• Term life and AD&D insurance.
• Paid time off.
• Employee Assistance Program.
• 401k retirement plan.