Stay & Play Manager

About the Role

Destination Geneva National is seeking a Stay & Play Manager to generate new and repeat overnight golf business by delivering a five‑star vacation experience at one of the nation’s top summer lake towns. The role focuses on driving golf group sales, coordinating events, and ensuring seamless execution from inquiry through post‑event follow‑up.

Qualifications

Three years’ progressive experience in the hospitality sales/golf industry OR a four‑year college degree with at least two years of related experience OR a two‑year college degree with three or more years of related experience. Most candidates possess general knowledge of the game of golf and the vacation booking process.

Responsibilities

• Drive golf group sales by prospecting, developing, and securing golf outings, tournaments, corporate golf events, Stay & Play packages, and other group golf business.
• Build and maintain relationships with corporate clients, organizations, associations, golf groups, and other prospective accounts to generate new and repeat business.
• Respond to incoming leads; prepare proposals and contracts; conduct site visits and inspections; negotiate terms; close business to achieve established sales and revenue goals; and receive and monitor deposits for booked groups as needed.
• Own assigned clients from initial inquiry through event completion, serving as the primary point of contact throughout the sales, planning, and event execution process.
• Coordinate all aspects of assigned groups and events, including guest rooms, tee times, dining, food and beverage, meeting/function space, transportation, billing arrangements, timelines, special requests, and other resort services.
• Translate client expectations into clear, accurate event details and communicate requirements to Golf, Food & Beverage, Banquets, Culinary, Lodging, Call Center/Front Desk, coordinator staff, and other operational teams.
• Prepare Stay & Play resumes and other group communications; perform tee‑sheet audits to verify reservations and pricing are entered correctly for operational and reporting purposes.
• Maintain an active, on‑site presence for assigned events as appropriate, assisting with execution, addressing client needs, troubleshooting issues, and ensuring a successful experience from arrival through completion.
• Conduct post‑event follow‑up to assess client satisfaction, resolve outstanding matters, and cultivate repeat and referral business.
• Maintain accurate and timely sales activity, contracts, event details, account information, forecasts, client/prospect notes, preferences, and follow‑up within applicable sales and event systems.
• Monitor industry and competitive trends and recommend enhancements to golf packages, event offerings, sales practices, and guest experiences.
• Participate in Sales and Revenue meetings, identifying sales opportunities, obstacles, and competitive challenges, and recommending strategies to improve performance.
• Assist with corporate meetings, social events, association business, and other group market segments as business needs dictate.
• Support the Call Center/Front Desk throughout the year, including assisting with hotel, golf, and dining reservations and occasional hotel check‑ins.
• Perform special projects and cross‑departmental assignments, particularly during the resort’s off‑season, and assist other departments as directed by the COO.

Success Factors

• A genuine understanding of and passion for the game of golf, with the ability to enthusiastically and credibly sell the golf experience.
• PGA Membership or experience within the golf industry is a plus.
• Highly organized and detail‑oriented, able to translate client goals into a well‑planned, memorable golf and resort experience.
• Strong sales orientation with drive to prospect, close business, achieve revenue goals, and build long‑term client relationships.
• Excellent verbal and written communication skills and a professional, engaging presence with clients, guests, members, and associates.
• Ability to manage multiple clients, events, deadlines, and competing priorities while maintaining accuracy and strong follow‑through.
• Proactive in anticipating client and operational needs, identifying potential issues, and solving problems before they impact the guest experience.
• Comfortable making decisions and responding calmly and professionally to changing circumstances during live events.
• Skilled at evaluating information from multiple sources, identifying key details, and coordinating resources to achieve sales, service, and operational objectives.
• Demonstrates strong ownership and accountability, carrying commitments through from initial sale to successful event execution.
• Maintains appropriate confidentiality and discretion with client, associate, and company information.
• Proficient in Microsoft Office and comfortable learning and utilizing sales, event, golf, lodging, and other resort technology systems.
• Dynamic, collaborative team player willing to step outside traditional responsibilities and assist throughout the resort as business needs dictate.
• Flexible schedule reflecting client and event needs, including occasional early mornings, evenings, weekends, and holidays.

Physical Demands

• Primarily an office‑based position requiring prolonged sitting and computer use.
• Regular standing and walking throughout the resort for site tours, client meetings, and event execution.
• Ability to navigate indoor and outdoor areas, including golf courses, event spaces, and uneven terrain.
• Day‑of events may require extended periods of standing and walking.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to work outdoors in varying weather conditions as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Competitive salary and performance‑based incentives.
• Comprehensive benefits package for full‑time/year‑round staff, including health, dental, vision, short‑term disability, life insurance, pet insurance, and a 401(k) retirement plan.
• Paid time‑off for full‑ and part‑time associates.
• Option for pay‑as‑you‑earn with Dayforce Wallet.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year‑round staff receive benefits including complimentary golf, discounts at dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.

About Destination Geneva National

Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. The resort offers 54 holes of risk‑reward golf, award‑winning dining, upscale on‑course lodging, and the 146‑room Ridge Hotel. For more information, visit destinationgn.com.