Station Supervisor - Grade 7 - $47,174.40 ~ $61,297.60 ~ $75,441.60

About the role

This position performs daily station checks for security and safety as well as reporting any defects with station equipment. Supervisors also perform customer service functions, interacting with customers and providing assistance as needed. The role occasionally works in the money room as a counter.

Responsibilities

• Monitors station conditions to ensure safe, timely, and dependable customer movement.
• Ensures all Ticket Vendor Machine (TVM) paperwork and financial reports are correct and supervises station activity.
• Provides direct assistance to customers or directs them to appropriate staff at Center Tower.
• Assures fare collection and station equipment is secure and functional; checks equipment and calls for service when needed.
• Performs Automated Fare Collection (AFC) functions on workstations in the money room, including running and evaluating financial reports related to money room activities for cross-training purposes.
• Assigned to the money room on a rotating basis; occasionally assists the Money Room Supervisor with counting, balancing, and reconciling vendors and related paperwork in preparation for fund deposits.
• Performs fingertip maintenance on Ticket Vending Machines and related AFC equipment.
• Performs duties of Revenue Collector when necessary.
• Runs coins and dollars for counting and fills out coin boxes for ticket machines.
• Assists in maintaining a safe and secure work environment by participating in required training, recognizing and reporting hazards and suspicious activity, and using required personal protective equipment.

Qualifications

• High school diploma or general education degree (GED).
• Experience working in a customer service environment.
• Experience with personal computer applications such as word processing and spreadsheet applications (Microsoft Office).
• Desired: Knowledge of the current PATCO Automated Fare Collection System.
• Desired: Experience working in a transit environment.

Core Value Competencies

• Safety: Promotes safety in all actions; commitment to the safety of customers and employees is paramount.
• Integrity: Committed to the highest level of ethical conduct, personally and corporately, through openness, honesty, and meeting commitments.
• Customer Service: Delivers high-quality service to customers by focusing on both internal and external customers.
• Quality: Values and recognizes quality performance; strives for the highest quality by monitoring work, systems, and processes.
• Teamwork: Works cooperatively with others to accomplish shared objectives; success is collective.
• Communication: Encourages free exchange of information vital to unity, effectiveness, and service among employees and customers.
• Innovation: Leads in finding new approaches and ideas; fosters improvement of methods and solutions to support the mission.
• Dependability & Accountability: Reliable and consistent; ensures work responsibilities are covered and expected results are achieved.
• Self-Development: Takes steps to ensure continued learning and professional growth.
• Problem-Solving: Accurately assesses problems and arrives at excellent solutions efficiently.

Environmental Working Conditions

• Normal office situation.
• Occasional exposure to wet or humid conditions (non-weather).
• Occasional exposure to work near moving mechanical parts.
• Occasional exposure to outdoor weather conditions.
• Occasional risk of electrical shock.
• Moderate noise level typical in the work environment.

Physical Effort

• Constantly stands and walks.
• Frequently sits.
• Occasionally stoops, kneels, crouches, or crawls.
• Occasionally climbs or balances.
• Frequently reaches by extending hand(s) and/or arm(s).
• Constantly uses hands to finger, handle, or feel.
• Constantly talks or requires good hearing.
• Lifts weight or exerts force up to 25 pounds.
• Requires close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Must be able to pass a drug and alcohol test and a background check. Must work various shifts in a 24-hour period, including nights, weekends, holidays, split shifts, and overtime as required.