Station Service Representative

Responsible for

• Supporting the Transit Center from a customer service perspective.
• Providing in-person customer service from behind a screened-in service booth.
• Answering phone calls and passenger inquiries.
• Providing general support to passengers and the transit center.
• Collecting any pertinent information from passengers.
• Processing payment transactions using a retail point-of-sale system.
• Using technology as a web-based system to assist passengers with rider accounts.
• Maintaining accurate ticket inventories and daily receipts.
• Performing light custodial duties as required.
• Performing other duties as assigned.

Qualifications

• A high school diploma or equivalent.
• One year of experience in customer service preferred.

Essential Job Skills and Abilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• The individual must be able to communicate effectively with the diverse population, while remaining calm and collected, even in stressful situations.
• This position will be tasked with resolving customer issues effectively and in a timely manner, while managing multiple competing priorities.

Physical Requirements

• Sit or stand for long periods.
• Prolonged use of a computer.
• Ability to answer the phone.
• Willingness to use office equipment (i.e: fax machines, credit card machines, scanners etc.).
• Occasionally lifting a weight of up to 30lbs.