Station Manager - SCK

Visa sponsorship is not available for this position.

Requirements

• Combination of education and experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a criminal background check.
• High School Diploma or GED.
• Bachelor’s Degree in Business Education or relevant field preferred.
• Ground Security Coordinator (GSC), Complaint Resolution Officer (CRO), and Stations Trainer certification required within one (1) year of hire.
• Minimum two (2) years of experience in the airline industry; one (1) year of supervisory experience.
• Must be at least 18 years of age and possess a valid driver’s license.

Preferred Requirements

• Effective communication skills, both verbal and written.
• Ability to interact with Allegiant employees, customers, service providers, vendors, regulatory agencies, and airport personnel.
• Well-developed planning and organizational skills.
• Ability to establish goals and objectives.
• Analyze performance against critical measures and implement solutions to achieve performance objectives.
• Successfully manage multiple projects/tasks and meet deadlines.
• Strong customer service focus.
• Ability to attend required training.
• Basic computer skills (Microsoft Word, Excel, Outlook, PowerPoint).
• Prior experience with airline computer systems preferred.
• Ability to supervise Customer Service, Ground Operations, Aircraft Cabin Cleaning, Commissary Security, and Aircraft Security Agents (based upon location).

Responsibilities

• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments; address issues and provide corrective action as required to meet company goals.
• Ensure compliance with all Federal directives and security requirements; audit to ensure quality assurance.
• Manage and control station expenses/costs and maintain an effective cost control program; analyze variances to budget and implement corrective action.
• Establish airport and local community relations as liaison with airport officials, FAA, TSA, police, and fire departments.
• Coordinate airline vendor functions and act as liaison for local contracts providing service to Allegiant (e.g., fueling, skycap, security, catering, cleaning, and ground handling).
• Manage vendor performance and implement appropriate measures to review services provided to Allegiant.
• Ensure compliance with all station manuals and monitor for current revisions and availability.
• Lead station team to ensure compliance with customer service, baggage handling, and departure procedures; analyze performance and verify quality control.
• Establish effective and cost-efficient work schedules for all station employees; participate in interview, hiring, and staffing requirements.
• Develop succession and growth plans for supervisors and front-line employees.
• Coordinate, provide, and ensure training requirements are met for all employees (e.g., new hire, recurrent, supplemental, and local training).
• Provide feedback, research, and respond to customer complaints/compliments in coordination with Customer Relations.
• Establish employee recognition programs for station achievements (e.g., safety, performance, and revenue collect programs).
• Perform all functions of a Cross-Utilized Station Agent.
• Operate heavy, motorized machinery/equipment including tugs, tractors, belt loaders, bag carts, pushback tractors, and deicers.
• Evaluate, manage, and provide ongoing feedback to employees while developing individuals and encouraging career advancement.
• Conduct timely and thorough investigations associated with aircraft damage, security events, and employee injuries; present findings to interdepartmental audiences.
• Lead by example; motivate to achieve results by exemplifying integrity, professionalism, and excellent communication skills.
• Ensure direct reports understand and apply Allegiant’s Customer Commitment and customer service standards to their daily responsibilities.
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
• Other duties as assigned.

Physical Requirements

• Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate tools and equipment (e.g., hand trucks, carts, ramps, tugs).
• Required to lift and/or carry up to 100 lbs and push and/or pull up to 300 lbs.
• May be required to work various shifts/days in a 24-hour situation; regular attendance is required.
• Exposure to heights, small spaces, extreme noise (e.g., airport with planes, vehicles, and machinery), temperature, wind, and light fluctuations.
• Ability to work in confined areas and crawl in and out of small spaces for extended periods.
• Ability to wear personal protective gear.
• Some travel may be required.

Allegiant is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned work location unless prohibited by local, state, or federal order.

Pay

$48,000 - $75,000 a year