Station Manager

Description The Station Manager’s role is to lead the station to deliver the highest level of customer service, daily activities, financial performance, process efficiency, industry compliance and inspire team growth for their assigned station. This role oversees the station’s operational KPIs, hires and manages the team, and is responsible for client satisfaction and operational excellence. This role works closely with the sales team to acquire new business and to facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. Essential Duties And Responsibilities Manage staff, including training on SOP changes and new processes, monitoring productivity, handling performance management and disciplinary issues that may ariseOptimize operations, with a strong emphasis on operational excellence focusing on continuous improvementLead quarterly business reviews with staff: celebrate wins, address gaps, update SOPsLeverage technology (TMS, BI dashboards, RPA/BOT tools) to improve efficiencyCapture lessons learned from service failures to update processesOversee all station activities: import, export, domestic, and warehousingMonitor shipment lifecycle (quote ? booking ? pickup ? transit ? delivery ? billing).Enforce service-level agreements, milestone accuracy, and escalation pathsChampion safety: warehouse cleanliness, forklift maintenance, TSA access-door security, hazmat/DG complianceOwn station P&L: revenue, cost of sales, GP, and net incomeMonitor margins on every file; implement corrective action for under-performing accounts.Approve vendor rates and spot quotes within delegated authorityEnsure that the department meets operational KPIs and financial goals; including:ICAT invoicing and variance policiesCreative solutions for cost savings and improving marginsDeveloping and managing the department budgetEnsure that the team meets all industry and ICAT compliance requirementsEnsure adherence to IATA DGR, TSA IAC, CBP, OSHA, and local regulationsMaintain up-to-date SOPs, station security program, and training recordsConstantly encourage the practice of finding increased efficienciesAudit files for data accuracy, proper documentation, and billing integrityProvide innovative solutions to customer service issues/barriersCollaborate with management and the team to establish plans for meeting short-and long-term goalsBuild and maintain strong relationships with customers, vendors, team membersJoin sales calls with key accounts to cultivate relationshipsWork with vendors to negotiate rates and/or handle discrepancies, service issuesSubject Matter Expert for operations questions from various departments and team membersHiring, on-boarding, and training new team membersLead team meetings, share the department vision and goalsDevelop and implement opportunities for team growth and developmentBe a leader through actions, communication, and mentoringOther duties, as assigned Requirements Qualifications & Skill Requirements Bachelor’s degree required7+ years of transportation and/or freight experience2+ years of leading othersPreferred qualifications and skills include:In depth knowledge of LTL, TL, and expedited ground servicesExpertise in the NMFC and density ratingIndustry experience with rating and routing freight., spot quotes, partial TL and volume LTLUnderstanding of major carriers, including those who serve Canada and MexicoProven track record of building relationships and gaining credibility with customers and vendorsExpert in negotiating rates with trucking companies, carriers, and overseas partners, etc. Knowledge of international and domestic geography, including countries & major citiesProven analytical and problem-solving skills in a logistics environmentIntermediate skills with Microsoft Office products Key Competencies Proven ability to lead, mentor, and share knowledge with team members Fosters accountability and commitment from the team to achieve department goalsAbility to plan and effectively set priorities for implementation Proven analytic and problem-solving skills in a time-sensitive, logistics environmentExcels at meeting deadlines and demonstrates superior time management skillsNatural ability to multi-task in a fast-paced work setting with a strong attention to detail Superior communication skills and an ability to motivate people with an emphasis on listening skillsAbility to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organizationDemonstrates ability to work in a client-centric setting Ability to be flexible as priorities shift Consistent in follow-up and follow-throughHighly motivated team player with an outgoing and positive work attitudeCredible with a high level of personal integrityAdaptive to ICAT’s core values Physical Demands And Work Environment Most work is performed indoors in an office/warehouse settingFlexible approach to work, due to clients’ needs and project support requirementsRegularly use hands to type, handle, or feelRequired to use close, distance, color, and peripheral vision, depth perception and can focusMust have clear, easy to understand oral communication abilityAbility to sit for prolonged periods. May occasionally need to stoop, climb, or squat Supervisory Responsibilities: Yes Direct supervision and accountability of staffSupport team in setting and achieving goals and performance objectivesCoach and mentor team membersIdentify department training requirements and conduct training, as neededHold regular individual 1x1 and team meetingsClearly communicate department and individual initiatives/goalsDevelop, monitor, and review regularly metrics and goals with team membersConduct performance appraisals; provide rewards and execute disciplinary actions/workplace solutions for department staffAccountable for recruiting and hiring process for new hire requirementsMaintain an environment that allows the team to be part of ICAT’s overarching goals and mission Travel Requirement: Yes, up to 25% Some travel required (by air and/or car) to support multi-site, national operations Salary Range: $139,825 - $164,500 Join Our Team If you’re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply. Learn more about our available opportunities by visiting https://icatlogistics.com