Station Manager - Air Cargo (RDU)

Job Responsibilities

• Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner.
• Implement procedures designed to meet all customer targets and service requirements.
• Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s flight services.
• Hire and develop a highly motivated workforce.
• Ensure all necessary training standards are achieved or exceeded.
• Ensure all customer targets are achieved or exceeded.
• Ensure all safety standards are adhered to.
• Initiate directives and procedures, which will enhance service levels to the customer.
• Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling.
• Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
• Ensure all incidents or service complaints are fully investigated.
• Provide full and concise written reports.
• Evaluate all recommendations for service improvements and ensure they are implemented.
• Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.
• Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications.
• Liaise with customer on a formal and routine basis for feedback on performance.
• Ensure all reasonable customer requests are carried out.
• Maintain adequate system of performance measurements as required.
• Ensure quality standards are met at all times.
• Oversee all fiscal transactions and ensure integrity of cash receipts systems and banking procedures for Air General and our clients.
• Provide proper physical security of cash and revenues received from customers.
• Ensure financial audits and service audits are properly administered.
• Spot check the cash receipts records and ensure station audits and customer audit follow ups are actioned promptly.
• Ensure safety, security, and serviceability of premises, equipment, and all fixtures and assets.
• Ensure that bonded cargo is stored in assigned location and that procedures for special cargo, valuable cargo, etc. are in place and adhered to.
• Meet with customers clients, as requested, to enhance customer confidence, client rapport, and business integrity.
• Attend industry meetings and interface with airport officials and local and federal agencies.
• Ensure customer’s VIP accounts are serviced with extra care and without problems.
• Ensure sensitive commodities (HRs, DGs) are treated with extra supervision from Station Manager and Ops Manager levels, down to line supervisors.
• Advance the reputation of both Air General, and in particular the customer, by maintaining a professional company image among all employees.
• Aggressively reduce overtime, payroll costs, and other operational costs.
• Conduct periodic and annual performance appraisals for all staff.
• Report payable invoices in timely manner to Corp.
• Seek and report to Corp. on new revenue opportunities.

Requirements

• Must be at least 18 years of age.
• Must have a valid and unexpired US Driver’s license.
• Must be able to lift up to 70 lbs.
• Must be able to obtain a valid airport SIDA badge.
• Proven leadership skills.
• Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.
• Able to handle stress in a fast-paced, high-noise environment, and meet deadlines.
• Some travel may be required for airline specific training.