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Jobs · Quality Assurance · New York

Statewide Rep- Quality Control

New York State Homes & Community Renewal · New York, NY · 4 wk ago
On-siteQuality AssuranceFull-time

About the role

New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State. This position is with HCR's Housing Trust Fund Corporation (HTFC).

Responsibilities

  • Maintain knowledge of current practices for the Section 8 Management Assessment Program ("SEMAP"), HUD Regulation governing the HCV Program (24 CFR Part 982), and HCV policy outlined in HCR’s Administrative Plan.
  • Generate approximately 150 relevant SEMAP reports from Emphasys Elite at the beginning of each fiscal year.
  • Analyze and interpret various reports pertaining to HUD SEMAP and the 14 key performance indicators.
  • Conduct 5-10 SEMAP reviews locally, either in person or online, to assess the performance of each Local Administrator (LA); conduct required file reviews and report results.
  • Select samples from LAs for additional follow-up quality assurance and control; conduct a sufficient number of file reviews to meet or exceed the QC goal for that year, as set by the Director.
  • Track returned checks for Housing Assistance Payments and Utility Allowances; follow up with LAs and landlords to make corrections; reduce the number of returns.
  • Supervise quality control for inspections; oversee the contract for the QC inspections contractor; select QC sites and follow up on results; summarize and report findings for statewide staff; identify areas of risk.
  • Collect and organize evidence of SEMAP performance from LA files, Emphasys Elite, and HUD secure systems to ensure accuracy of SEMAP reporting requirements.
  • Conduct an analytical review of LA operations to identify programmatic errors, application of inappropriate administrative policies and procedures, cost or financial management errors, and data integrity problems.
  • Randomly select files and other records for quality assurance monitoring, auditing, tracking, and reporting.
  • Evaluate the quality of work. Develop a Quality Assurance Tracking Reporting System and written reports on compliance. Prepare accurate and timely quality control reports, including narrative and statistical information on review findings.
  • Collaborate with appropriate HCV Quality Control staff to analyze LA performance trends. Collaborate with appropriate HCV Quality Control staff for the revision and refinement of HCV Quality Control and SEMAP Guidebooks.
  • Review monthly Income Discrepancy Reports, Multi-Subsidy Tenant Reports, and Identity Verification Reports using EIV.
  • Conduct outreach to LA’s to ensure that records in Emphasys Elite are updated in a timely manner, and verify corrections have been made.
  • Draft reports and other correspondence as necessary.
  • Affiliate with other voucher administrative duties as necessary.

Qualifications

  • Bachelor’s degree or equivalent experience*
  • At least two years of experience in case management for low-income populations.
  • Travel may be required.
  • Training/Experience in Section 8 Housing Choice Vouchers preferred.
  • Selected candidate may be required to obtain additional training and certifications.
  • Ability to establish effective working relationships
  • Strong analytical and organizational skills.
  • Prominent written and oral communication skills.

* Substitutions: four years of specialized experience or associate degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.

What we offer at NYS HCR

  • Extensive benefits package including participation in New York State’s Health Insurance Program and New York State & Local Employees’ Retirement System.
  • Promotional opportunities for dedicated professionals.
  • Work-life balance benefits including a 37.5-hour work week, opportunity for compressed scheduling, and paid time off benefits (vacation, sick, personal days, and federal holidays).
  • 12 weeks of Paid Parental Leave.
  • Paid Family Leave.
  • As a New York State employee, you may qualify to participate in the Federal Public Service Loan Forgiveness Program (PSLF).

About New York State Homes and Community Renewal

Under the leadership of Governor Kathy Hochul and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State’s housing resources. We have offices in New York City, Albany, Buffalo, and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low- and moderate-income families. Our mission is far-reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders. Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, construction, finance, law, and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical, and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement, and family-friendly policies. New York State is an Equal Opportunity Employer (EOE).

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