Statewide Chat/Text Crisis Specialist

About the role

This position is part of a 24/7/365 high-volume, suicide-prevention focused team. You will answer statewide 988 chat and text messages, conduct brief clinical screenings, perform risk assessments, and link individuals in emotional distress to appropriate services.

Responsibilities

• Demonstrate high-level clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments.
• Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety, and identify appropriate community resources.
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide.
• Meet ethical and clinical standards in compliance with all accreditation requirements.
• Actively participate in ongoing supervision, training, and team meetings.
• Demonstrate high-level customer service skills and professional etiquette.
• Provide service linkage and referrals for programs, services, and other community resources.
• Promote a departmental culture of cooperation and collaboration with cross-functional departments, community agencies, hospitals, mental health consumers, and the public.
• Assist in administrative tasks as needed.

Requirements

• Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field, or Certified Peer Recovery Specialist.
• Six months to one year of crisis experience is preferred.
• Excellent computer skills and ability to communicate effectively through written communication/instant messaging.
• Ability to multi-task in a high-stress environment.
• Knowledge of suicide assessments and crisis intervention skills.
• Shift availability: 4:00 AM – 12:30 PM Thursday–Monday CST.

Skills

• Effectively communicate via written, verbal, in-person, and virtual methods.
• High-level customer service skills and professional etiquette.
• Competency in providing service linkage and referrals for programs, services, and community resources.

Physical Requirements

• Standing – 20%
• Sitting – 80%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional

Pay

$20.05–$28.10 per hour

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long-Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Time Type: Full time