State Patrol Dispatcher (Wrightstown)

Position Summary

State Patrol Dispatchers (Law Enforcement Dispatchers) work as a team to monitor the location and status of State Patrol sworn personnel, provide information, directives, and messages to law enforcement personnel using complex electronic voice communications equipment and computer systems. On a typical shift, there may be 25-60 State Patrol field personnel as well as other law enforcement agencies relying on the dispatchers for communication and information. Situations may range from routine communications for public assistance (disabled motorists, tow services), critical situations (request for emergency assistance, natural disasters, felony arrests, high-speed pursuits, drug interdiction, criminal apprehension, etc.), and life-threatening emergencies. Dispatchers must be able to exercise sound judgement in determining priorities and levels of response to multiple, simultaneous incidents at the same time.

Salary Information

This position is in schedule-range (36-64) with an hourly rate of $25.75-$30.60, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

State Patrol Dispatchers receive a $1.00 per hour pay increase after 12 months and 24 months in the classification.

Job Details

State Patrol Dispatchers are responsible for the daily operation of a 24/7 emergency communications center. Work is of a highly stressful nature and requires extreme mental stamina. Employees may often work alone. Dispatchers should expect to work weekends, holidays, frequently extended shifts, nights, and evenings. Additional pay incentives are provided for working evenings, nights, holidays, and weekend hours.

State Patrol Dispatchers receive and provide information, directives and messages to law enforcement over radio and electronic communications. Successful candidates must be able to clearly hear and understand words over two-way radio with distractions, distortions and background noise, with or without accommodation.

The radio dispatch workstation includes multiple computer monitors displaying a variety of computer systems concurrently. Successful candidates must have the ability to quickly view and read multiple computer monitors at different heights and distances at the same time, with or without accommodation, for extended periods of time.

Qualifications

• Experience multi-tasking while ensuring accuracy of work, including determining priorities and urgency in response to changing and simultaneous assignments or conditions.
• Experience communicating information clearly and accurately in urgent situations to and from a variety of sources.
• Experience using multiple computer screens, systems, and software at the same time.
• In addition to all the above, well-qualified applicants must meet one or more of the following:
• Experience working with Microsoft Excel or comparable for creating reports, sorting, keying data, and/or manipulating spreadsheets.
• Experience working with a Computer Aided Dispatch (CAD) system to document, prioritize, and manage multiple incidents and activities.
• Experience working with public safety communications/dispatch such as receiving, evaluating, and/or disseminating information and instructions.

How To Apply

To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

This application requires you to submit a resume and letter of qualifications. Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the “Qualifications” section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3.

Permanent Classified State Employees

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Veterans Employment

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Deadline to Apply

The deadline to apply is 11:59pm CST on Sunday, July 12th.