State Health Insurance Program (SHIP) Counselor

About the role

Easterseals is hiring a State Health Insurance Program (SHIP) Counselor to provide unbiased and person-centered education, advocacy, assistance and support to NH residents so they may retain their dignity, quality of life and highest level of independence. The position supports individuals in making informed choices/decisions regarding their long-term service and support and assists them in navigating community organizations, agencies, and resources.

Responsibilities

• Provide one-on-one counseling and assistance to individuals and their families who may be applying for or receiving benefits under all Medicare programs.
• Facilitate outreach activities regarding the Medicare program through discussion and distribution of Medicare related information and brochures.
• Provide information and assistance to Medicare beneficiaries on applying for State programs to help cover some Medicare costs.
• Maintain up-to-date knowledge on all aspects of the Medicare program, including but not limited to supplemental insurances, Medicare Advantage Plans, drug coverage, long-term care insurance, Medicaid, Medicare Savings Programs.
• Coordinate exchange of health insurance related information between Aging and Disability Resource Center staff and volunteers, state and federal agencies, including the NH Department of Health and Human Services (DHHS), the Centers for Medicare & Medicaid Services (CMS) and the Administration for Community Living (ACL).
• Complete all required reports as well as coordinate record keeping and reporting for SHIP program, as required by CMS, ACL, DHHS, and the ADRC contract.
• Ensure that all Medicare counseling, outreach and education, and volunteer management activities are entered into the mandatory state and federal databases including the tracking, referring and reporting of inquiries and complaints.
• Develop and update policies and procedures related to the SHIP.
• Maintain up-to-date printed material and resources related to the SHIP programs.
• Coordinate with DHHS, BAAS SHIP/SMP Director and Trainer on statewide initiatives relative to SHIP/SMP activities.
• Assist with office coverage including answering phones and providing general information and referral counseling and recording contacts accurately in mandatory database.

Qualifications

• Bachelor’s degree preferred, OR Associates Degree with equivalent experience can be substituted for Bachelor’s Degree.
• Experience working with older adults and /or adults with disabilities in areas of human service delivery system, customer relations, information and referral or related field.
• Obtain certification as a State Health Insurance Assistance Program (SHIP) Counselor within one (1) year of hire.
• Obtain the Alliance of Information and Referral services (AIRS) certification in one (1) year.
• Proficient in Microsoft Office and/or database application program.
• Valid driver’s license, auto insurance, and reliable transportation.

Pay

$21/hour

Schedule

Full time 40 hours a week; Monday-Friday 8a-4:30p or 8:30a-5p

Benefits

We offer a comprehensive benefits package for full-time, eligible employees, including:

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice.
• For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Reimbursement programs for weight loss & tobacco cessation

What's in it for you?

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

Contact

To apply, please submit your application using the blue "Apply Now" button. Have questions about the role? Schedule time to chat with our Talent Acquisition Specialist, Katelyn: https://calendly.com/eastersealsnh-katelyn/30min