State Farm - Customer Service Representative - Mandarin Required

Responsibilities

• Daily follow up with existing clients to address concerns with their accounts.
• Be resourceful in resolving issues to maintain client satisfaction.
• Develop and strengthen relationships to retain existing business.
• Discuss coverages and gaps to increase/add new products to existing client's accounts.
• Manage time and multi-task to complete all necessary tasks daily.

Qualifications and Skills

• Must have a minimum of 5 years of sales/customer retention/relationship management experience handling new and existing accounts in a fast paced sales environment. Prior insurance experience a plus.
• Must currently have a Property & Casualty license or be in the process of obtaining the license.
• Must speak Spanish, Mandarin or Cantonese.
• MUST possess excellent communication, writing, speaking, and listening skills.
• MUST possess excellent computer knowledge & usage of various Microsoft Office programs such as Outlook, Excel, Word, etc.
• MUST pass background check.
• Be willing to obtain or already possess the NY Property & Casualty license.
• Multi-lingual Mandarin

Pay

$50,000.00 - $100,000.00 per year