Startup Program & Experience Lead

About the role

The Startup Program & Experience Lead owns the startup customer journey during the onboarding and trial experience, helping startups successfully adopt Notion, engage with the platform, and realize value early in their journey. Working closely with the Head of Startups, this role combines program management, customer experience, lifecycle engagement and operational execution to improve startup activation, engagement, conversion and retention across the region.

This person partners cross-functionally with Marketing, Product, Customer Success and Partnerships teams to create scalable startup programs, onboarding experiences and engagement initiatives that support long-term business growth. This role is ideal for someone who enjoys building systems and experiences at scale, while remaining deeply connected to customer needs and operational excellence.

Qualifications

• Experience in program management, customer experience, customer success, growth, operations or startup-focused roles.
• Strong organizational and project management skills.
• Ability to manage multiple initiatives and priorities in fast-moving environments.
• Strong customer empathy and operational mindset.
• Comfortable working cross-functionally across Product, Marketing, Partnerships and Customer Success teams.
• Data-oriented mindset with ability to identify patterns, friction points and improvement opportunities.
• Strong written and verbal communication skills.

Skills

• To bring experience in program management, customer experience, customer success, growth, operations or startup-focused roles.
• Ability to manage multiple initiatives and priorities in fast-moving environments.
• Strong customer empathy and operational mindset.
• Comfortable working cross-functionally across Product, Marketing, Partnerships and Customer Success teams.
• Data-oriented mindset with ability to identify patterns, friction points and improvement opportunities.
• Strong written and verbal communication skills.

Nice to haves

• Experience working with startups or startup ecosystems.
• Experience with onboarding, lifecycle or customer engagement programs.
• Familiarity with product-led growth environments.
• Experience building scalable operational processes or customer programs.
• Passion for AI, productivity tools and the future of work.