Starter Shack Attendant

About the role

The Starter Shack Attendant is responsible for providing outstanding customer service while operating the starter shack and supporting daily golf course operations. This position serves as a point of sale for beverages, snacks, and golf-related merchandise while ensuring efficient player check-in and timely pace of play.

Responsibilities

• Operate the starter shack in a professional, courteous, and efficient manner.
• Sell beer, alcoholic beverages, soft drinks, bottled water, snacks, ice, and golf merchandise using the point-of-sale system.
• Maintain accurate cash handling procedures, reconcile sales, and prepare daily reports.
• Verify age and comply with all applicable laws and policies regarding the sale of alcoholic beverages.
• Maintain appropriate inventory levels and notify management when restocking is needed.
• Keep the starter shack clean, organized, stocked, and presentable at all times.
• Provide exceptional customer service by greeting guests, answering questions, and assisting golfers.
• Coordinate tee time flow and communicate with the Pro Shop regarding player arrivals and course conditions.
• Perform starter duties by organizing groups, maintaining scheduled tee times, explaining course rules, and ensuring an efficient pace of play.
• Perform marshal duties by monitoring golfer pace of play, enforcing course policies, promoting safety, and assisting guests throughout the course.
• Cross-train and perform the duties of a Pro Shop Clerk, including customer check-in, reservations, merchandise sales, and customer inquiries.
• Assist with golf cart operations, including staging, cleaning, fueling/charging, and preparing carts for customer use when assigned.
• Assist with tournaments, leagues, special events, and promotional activities.
• Monitor customer satisfaction and promptly communicate concerns or operational issues to management.
• Follow all City and Golf Course policies, safety procedures, and customer service standards.
• Perform routine opening and closing duties for assigned work areas.
• Assist with revenue-generating initiatives and promotions designed to enhance the customer experience.

Requirements

• A high school diploma or G.E.D. preferred.
• Previous retail, customer service, hospitality, or golf course experience preferred.
• Experience operating a point-of-sale system preferred.
• Must be able to obtain any certifications required for the sale and service of alcoholic beverages.
• Applicant will be subject to a complete background investigation.
• Applicant must take and pass a pre-employment drug, physical and pre-placement screening administered by the City of Mission appointed physician at the City’s expense.
• Applicant must have a current valid class “C” driver license from the Department of Public Safety with no more than two moving traffic violations within the past two years.

Skills

• Excellent customer service and interpersonal skills.
• Strong communication and organizational skills.
• Knowledge of the game of golf and golf course etiquette is preferred.
• Ability to accurately operate a point-of-sale system and handle cash transactions.
• Ability to work independently with minimal supervision.
• Ability to resolve customer concerns professionally.
• Ability to learn golf course operations quickly.
• Ability to work in varying weather conditions for extended periods.

Pay

$10.50 per hour.

Schedule

This position requires a flexible schedule, including mornings, evenings, weekends, holidays, and special events. Hours may vary based on operational needs and seasonal demands.