Starter Shack Attendant

Job Summary

The Starter Shack Attendant is responsible for providing outstanding customer service while operating the starter shack and supporting daily golf course operations.

This position serves as a point of sale for beverages, snacks, and golf-related merchandise while ensuring efficient player check-in and timely pace of play.

Qualifications

• A high school diploma or G.E.D. preferred
• Previous retail, customer service, hospitality, or golf course experience preferred
• Experience operating a point-of-sale system preferred
• Must be able to obtain any certifications required for the sale and service of alcoholic beverages

Employment Requirements

• Applicant will be subject to a complete background investigation
• Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration
• Applicant must take and pass a pre-employment drug, physical and pre-placement screening administered by the City of Mission appointed physician at the City’s expense
• Applicant must have a current valid class “C” driver license from the Department of Public Safety with no more than two (2) moving traffic violations within the past two (2) years

Skill Ability Requirements

• Excellent customer service and interpersonal skills
• Strong communication and organizational skills
• Knowledge of the game of golf and golf course etiquette is preferred
• Ability to accurately operate a point-of-sale system and handle cash transactions
• Ability to work independently with minimal supervision
• Ability to resolve customer concerns professionally
• Ability to learn golf course operations quickly
• Ability to work in varying weather conditions for extended periods

Essential Job Functions

• Operate the starter shack in a professional, courteous, and efficient manner
• Sell beer, alcoholic beverages (as authorized), soft drinks, bottled water, snacks, ice, and golf merchandise using the point-of-sale (POS) system
• Maintain accurate cash handling procedures, reconcile sales, and prepare daily reports
• Verify age and comply with all applicable laws and policies regarding the sale of alcoholic beverages
• Maintain appropriate inventory levels and notify management when restocking is needed
• Keep the starter shack clean, organized, stocked, and presentable at all times
• Provide exceptional customer service by greeting guests, answering questions, and assisting golfers
• Cookie, monitor tee time flow, and communicate with the Pro Shop regarding player arrivals and course conditions
• Perform starter duties by organizing groups, maintaining scheduled tee times, explaining course rules, and ensuring an efficient pace of play
• Perform marshal duties by monitoring golfer pace of play, enforcing course policies, promoting safety, and assisting guests throughout the course
• Cross-train and perform the duties of a Pro Shop Clerk, including customer check-in, reservations, merchandise sales, and customer inquiries
• Assist with golf cart operations, including staging, cleaning, fueling/charging, and preparing carts for customer use when assigned
• Assist with tournaments, leagues, special events, and promotional activities
• Monitor customer satisfaction and promptly communicate concerns or operational issues to management
• Follow all City and Golf Course policies, safety procedures, and customer service standards
• Perform routine opening and closing duties for assigned work areas
• Assist with revenue-generating initiatives and promotions designed to enhance the customer experience
• Frequently stand and walk for extended periods
• Lift and carry up to 50 pounds
• Bend, stoop, reach, and perform repetitive movements
• Work outdoors in varying weather conditions, including heat, humidity, wind, and rain
• Ability to operate golf carts and other light equipment as assigned
• Perform other duties as assigned to support the efficient operation of the golf course

Non-Essential Job Functions

• Assists/runs golf tournaments and or leagues

Manual Dexterity

• Both fine and gross hand manipulation is required to perform essential job functions
• Fine hand manipulation is utilized to document information
• Gross hand manipulation is required to input data in computer

Work Environment

• Exposure to the following environmental conditions are required for this job:

Tools

• General office and safety equipment/materials to include but not limited to the following: City vehicle, Personal computer, Printer, Cash register 10-key calculator, Copy machine, Fax machine Telephone, 2-way communication radio, Golf cart Stapler, rulers, Pens, pencils, highlighters, Golf bucket Golf balls, Clothing inventory, Speaker phone Feather duster, Golf clubs, Vacuum Personnel Policy Manual