Starlink Aviation Specialist

Responsibilities

• Serve as primary SpaceX technical focal point for Starlink Aviation, interfacing with airline/customer operations point-of-contact
• Develop and document procedures to train internal on-call operators for customer support, remote troubleshooting, and debugging
• Own external-facing certification and airline contractual deliverables in support of troubleshooting and maintenance of Starlink Aviation systems
• Clock in and support Starlink Aviation installations and provisioning to the network
• Build, test, and maintain representative ground test setups to reproduce field issues and aid in root-cause issues
• Provide hands-on support for site surveys for new product development and hardware investigations in the field
• Maintain fleet health and take ownership of the overall performance of the installed fleet, coordinating with software, network, and aircraft technicians to resolve issues that are impacting service level in an expedited manner

BASIC QUALIFICATIONS

• High school diploma or equivalency certificate
• 2+ years of professional work experience in information technology, aviation, aerospace, consumer electronics, or technical support or a Bachelor's degree in a STEM field
• 2+ years of experience working with technical documentation, engineering drawings, and schematics

PREFERRED SKILLS AND EXPERIENCE

• Strong interpersonal and verbal communication skills
• Aircraft Electronics Technician (AET) or Certified Aircraft Electronics Technician (CAET) certification and/or Airframe & Powerplant (A&P) Certification
• Ability to process fleet data and present trends to engineering, production, and supply chain teams to drive cross-disciplinary improvements to product and process
• Ability to fabricate and repair cable harnesses including soldering, crimping, and assembling connectors
• Strong computer skills, including experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) and ability to navigate and manipulate files
• Experience working with oscilloscopes, digital multimeters, power supplies, and soldering equipment
• Experience working with multi-disciplinary engineering teams for product support and issue resolution
• Experience with networking problems and basic knowledge of Ethernet, Routing, TCP/IP protocols, and VLAN
• Experience working in a customer facing role
• Experience with Linux, python or other scripting language.

COMPENSATION AND BENEFITS

• Aviation Specialist/Level 1: $34.00 - $40.00/hour
• Aviation Specialist/Level 2: $38.00 - $45.00/hour
• Aviation Specialist/Level 3: $42.00 - $51.00/hour

ADDITIONAL REQUIREMENTS

• Must be willing to work all shifts, overtime, and weekends as needed to meet critical deadlines
• Must be willing to travel up to 25%