Starbucks Supervisor

Responsibilities

• Perform operational activities that enable the team to make every moment right for customers.
• Follow and role‑model the customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction.
• Actively seek to recognize, include, appreciate, support and delight guests.
• Use operational tools and training to develop coffee/product knowledge and help guests find their favorites.
• Connect guests with events and offers by staying informed about relevant information.
• Accurately ring customer orders and follow proper cash‑handling procedures.
• Maintain a calm demeanor during periods of high volume or unusual events.
• Contribute to a positive team environment.
• Follow Starbucks and Peachtree operational policies and procedures, including those for cash handling and safety/security.
• Maintain a clean and organized workspace.
• Provide quality beverages and food products consistently by adhering to all recipe and presentation standards.
• Follow health, safety, and sanitation guidelines for all products and equipment.
• Maintain regular and punctual attendance.
• Assist with training.
• Provide feedback to the store manager on team performance during the shift.
• Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to team members.
• Develop positive relationships with the team by understanding and addressing individual motivation, needs, and concerns.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow all cash‑management and cash‑register policies and ensure proper cash‑management practices are followed by the shift team.
• Follow up with baristas during the shift to ensure delivery of exceptional customer service for all guests.
• Recognize and reinforce individual and team accomplishments using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
• Utilize operational tools to achieve operational excellence during the shift.
• Ensure the store operates to standard and achieves goals.
• Engage with Starbucks on store‑level goals, results, and action plans.
• Assist the store manager with ordering and receiving.

Qualifications and Required Skills

• 2 years customer‑service experience in a hospitality or restaurant environment.
• 1 year experience in a position that required constant interaction with and fulfillment of customer requests.
• At least 1 year experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
• Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the restaurant and hospitality environment.
• Strong organizational, interpersonal, and problem‑solving skills.
• Ability to work as part of a team.
• Ability to build relationships.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Generous 401(k) retirement match.
• Paid holidays.
• Paid time off.
• Access to an Employee Assistance Program.
• Access to an Employee Fund.

Schedule

Available to work full time with variable hours, including mornings, evenings, weekends, and holidays.