STARBUCKS/LEAD BARISTA

About the role

Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. Monitor total department conditions and follow through to maintain standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies; monitor conditions and appearance throughout the department.
• Monitor code dates and product rotation; remove out-of-code product.
• Hold personnel in the department accountable for their job assignments and responsibilities.
• Write department schedules, coordinating requests, bids, and business needs.
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
• Maintain customer service area and equipment in a clean and appealing manner.
• Demonstrate Customer 1st Behavior when taking care of customer needs.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Execute and adhere to all Starbucks programs, policies, and promotions (e.g., Customer Voice, Siren's Eye).
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
• Present oneself professionally and demonstrate clear communication with all customer and partner interactions.
• Perform equipment maintenance in accordance with the preventative maintenance checklist.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.
• Adhere to company policies and procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
• Perform any and all duties as assigned.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
• Must be a trained and certified barista.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Past work record reflects dependability and integrity.
• Prior food handling experience.
• Supervisory skills.