Starbucks Lead Barista

Responsibilities

• Follows our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
• Actively seeks to recognize, include, appreciate, support and delight our guest
• Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
• Connects guests with events and offers by staying informed about relevant information
• Accurately rings customer orders and follows proper cash handling procedures
• Maintains a calm demeanor during periods of high volume or unusual events
• Contributes to positive team environment
• Fulfills the requests of customers
• Assists with training
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition
• Executes store operations during scheduled shifts
• Organizes opening and closing duties as assigned
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• Supports baristas during the shift to ensure the delivery exceptional customer service for all guests

Requirements

• Customer service experience in a hospitality or restaurant environment - 1 year
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meets store operating policies and standards
• Prepares and coaches the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredient
• Directs the work of others
• Learns quickly
• Communicates effectively orally
• Interacts well with others
• Works well as part of a team
• Buils relationships

Qualifications

• Knowledge of the restaurant and hospitality environment
• Strong interpersonal skills
• Ability to work as part of a team

Skills

• Customer service experience
• Leadership skills
• Training and supervisory experience

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.