STARBUCKS/LEAD BARISTA

About the role

Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. Monitors total department conditions and follows through to maintain standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
• Maintain customer service area and equipment in a clean and appealing manner.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
• Present one’s self professionally and demonstrate clear communication with all customer and partner interactions.
• Perform equipment maintenance in accordance with preventative maintenance checklist.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.

Qualifications

• Minimum Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
• Must be a trained and certified barista.
• Past work record reflects dependability and integrity.
• Prior food handling.
• Supervisory skills.

Skills

Able to effectively communicate with customers and associates. Able to work cooperatively in high paced and sometimes stressful environment. Able to manage conflict in a reasonable, nonconfrontational and cooperative manner. Able to act with honesty and integrity regarding customer and business information. Able to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Benefits

Health & Well-being Benefits: Health care benefits, paid time off such as vacation, sick leave, and parental leave, mental and emotional support resources through our Employee Assistance Program, financial benefits, participation in a 401(k) plan, group term life insurance eligible, and an annual bonus based upon company performance.
Growth and Development Benefits: Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements, robust internal training and development resources to grow your career.

Pay

Compensation details are not specified in the job description.

Schedule

Schedule details are not specified in the job description.

Contact Information

To apply, visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor. Below is a list of some of the benefits we offer our associates.