Starbucks Barista

About the role

Sunriver Resort is looking for energetic and customer-focused individuals to craft high-quality beverages while delivering exceptional service in a fast-paced, team-oriented environment. This job contributes to Starbucks success by providing legendary customer service to all customers, creating the Starbucks Experience by providing prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles and will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating environment and customers for cues
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
• Discovers and responds to customer needs
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Maintains a clean and organized workspace so that partners can locate resources and product as needed
• Maintains regular and consistent attendance and punctuality
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines for all products
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods

Core Competencies

• Customer Focus: Delivers legendary service that meets and exceeds all customers' expectations
• Ethics and Integrity: Adheres to Starbucks values, beliefs and principles during good and bad times
• Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
• Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
• Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities
• Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
• Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks
• Results Oriented: Gets results and achieves goals

Qualifications

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships