STARBUCKS/BARISTA

About the role

Provide exceptional customer service in a safe and clean environment to ensure the customer’s return visit. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible member of the community, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverage selections to recipe and standards and to customer requests using proper equipment; tender transactions using company best practices.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials.
• Provide customers with fresh products they have ordered and the correct portion size to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in the coffee shop such as refrigerators, freezers, slicers and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer.
• Label, stock and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management; adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft or fraud to store management.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs and/or older adults.

Qualifications

• Minimum: Excellent customer service skills
• Desired: Any previous comparable experience

About Us

Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. Today, we proudly serve Smith’s customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

What You’ll Receive From Us

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel and technology.
• Up to $21,000 in tuition reimbursement over your career, through the industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.