STARBUCKS/BARISTA

About the role

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers and employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, and providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions or make suggestions about products.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials.
• Provide customers with fresh products they have ordered and the correct portion size to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in the coffee shop (refrigerators, freezers, slicers, ovens, espresso machine, blender, computerized scale, and steamer) according to company guidelines; prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Properly label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management; adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents; report all safety risks, issues, or illegal activity, including robbery, theft, or fraud, to store management.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• Excellent customer service skills (minimum requirement).
• Any previous comparable experience (desired).
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.