Standardized Patient Coordinator- AZ- Clinical Skills and Simulation Center

About the role

This individual will be responsible for serving in a coordination role for the Standardized Patient (SP) Program at the Midwestern University – Glendale campus. The position reports to the Standardized Patient Program Manager of the Clinical Skills and Simulation Center – Glendale.

Responsibilities

• Aid in the recruitment, training, and orientation of Standardized Patients.
• Monitor SP performances, ensuring all aspects of case portrayal, including delivery of details, affect, fidelity, and physical simulation.
• Observe videos of SPs for quality assurance purposes, implementing retraining or removal as needed.
• Oversee the SP database, attendance, and assist in the preparation and monitoring of inventory needed for clinical education activities involving Standardized Patients.
• Serve as backup for the administration and support of SP Payroll, including data entry and timely submission of documents.
• Communicate SP schedules and reminders via Outlook.
• Resolve and/or report SP or student issues to the SP Program Manager.
• Attend department meetings as requested.
• Communicate effectively and handle challenging or confidential matters with the utmost professionalism.

Qualifications

• Ability to pay superb attention to detail and handle multiple responsibilities simultaneously.
• Proficiency in providing high-level customer service, offering flexible and responsible solutions to difficult situations.
• Ability to build and maintain rapport and collaborate effectively with standardized patients, administration, staff, and peers.
• Ability to work independently with limited supervision as well as part of a team.
• Committed to maintaining confidentiality when necessary.
• Maintain a professional attitude and demeanor at all times.
• Ability to occasionally flex schedule to meet the needs of the department, which includes working late or coming in early.

Education

• A high school diploma or GED is required.
• A bachelor’s degree from an accredited college or university is highly desired.
• At least 5-7 years of coordination, office support, or teaching/training experience is required.
• Experience working with standardized patients is preferred.
• Experience working in a team and a customer service-oriented environment is beneficial.

Computer Skills

• Demonstrate computer proficiency in database management and MS Office (Word, Excel, Outlook, PowerPoint, Publisher).

Language Skills

• High skills: Excellent verbal/written communication and presentation skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information to a supervisor or top management.

Reasoning Ability

• Strong problem-solving skills required.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• While performing the duties of this Job, the employee is occasionally required to stand, walk, use hands to handle or feel, and reach with hands and arms.
• The employee is regularly required to sit, talk, and hear.
• The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

• The noise level in the work environment is usually moderate.

Benefits

• Medical, dental, and vision insurance plans.
• Life insurance, short/long-term disability, and pet insurance.
• Flexible spending accounts, including healthcare reimbursement and a child/dependent care account.
• Competitive time off package including paid holidays, sick/flex days, personal days, and vacation days.
• 403(b) retirement plan.
• Tuition reimbursement.
• A child care subsidy reimbursement program.
• Identity theft protection.
• An employee assistance program.
• A wellness facility on-site with a fully equipped fitness facility.

Equal Opportunity Employer

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulations. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.