Staffing Specialist- Per Diem

About the role

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with over four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, we are committed to quality and excellence. We were the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction, a standard we continue to uphold.

Responsibilities

• Post job orders in CCH applications and coordinate with the Account Manager to fulfill client staffing needs.
• Screen candidates for qualifications, maintain an up-to-date database of qualified healthcare professionals, and schedule/assign staff to shifts, orientations, and visits based on skills, availability, and client needs.
• Manage last-minute staffing changes, replacements, and call-offs to ensure seamless service delivery.
• Ensure all healthcare professionals meet compliance, licensing, and company requirements; partner with Compliance and Onboarding teams to address documentation gaps and reduce time-to-fill.
• Assist with scheduling client orientation and ongoing training for new hires to ensure adherence to company and client policies.
• Build and maintain collaborative relationships with healthcare professionals, clients, and internal team members to foster engagement, retention, and satisfaction.
• Partner with clients to prioritize orders, prepare deliverables, and understand staffing requirements.
• Submit profiles, coordinate interviews, expedite offers, and monitor healthcare professionals’ performance to support revenue, headcount, and fulfillment targets.
• Monitor client demand trends, provide feedback to sourcing teams, and escalate issues to Staffing Managers or Directors as needed.
• Conduct regular check-ins and complete evaluations of healthcare professionals to ensure performance, quality, and client satisfaction.
• Achieve or exceed assigned performance metrics and participate in daily huddles; may cover on-call duties as required, including during Business Continuity Plan activation.
• May occasionally visit local clients and healthcare professionals to meet business needs.
• Perform other duties as assigned.

Requirements

• Minimum one year of related experience in healthcare staffing, recruitment, or administration.
• Strong organizational and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills to engage diverse clients, healthcare professionals, and internal teams professionally; bilingual (English/Spanish) preferred.
• Proven problem-solving abilities to promptly manage/address staffing challenges, client issues, and operational concerns, including last-minute changes and call-offs.
• Proficient in Microsoft Office Suite; familiarity with staffing software, databases, or automated systems preferred.
• Knowledge of healthcare regulations and compliance standards, with experience partnering with leadership and compliance teams to ensure timely, compliant placements.
• Ability to work independently with minimal supervision while collaborating effectively across teams.

Qualifications

High School diploma or equivalent; some college preferred.

Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided for use during employment.

Schedule

Monday–Friday, 8:00 a.m.–5:00 p.m. EST.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Insurance
• 401(k) plan
• Tuition Assistance
• Pet Insurance
• Wellness options through Burnalong, including a robust online platform of classes and programs as well as local gym access.