Staffing Manager

Description

The Staffing Services Manager is responsible for driving the growth and success of the Staff World Services division through business development, full-cycle recruitment, client relationship management, employee relations, and operational oversight. This role partners with clients to understand workforce needs, develops recruiting strategies to attract top talent, and ensures exceptional service throughout the staffing lifecycle.

Talent Acquisition & Recruitment

• Manage the full-cycle recruitment process, including sourcing, recruiting, screening, interviewing, reference verification, offer negotiation, and placement.
• Develop creative sourcing strategies utilizing job boards, LinkedIn Recruiter, social media, networking, referrals, universities, professional organizations, and AI-assisted recruiting tools.
• Build and maintain talent pipelines for current and future hiring needs.
• Collaborate with hiring managers to develop accurate job descriptions, candidate profiles, and recruitment strategies.
• Conduct phone, virtual, and in-person interviews while evaluating candidate qualifications and cultural fit.
• Present qualified candidates to clients and manage interview scheduling and feedback.
• Maintain consistent communication with candidates throughout the recruitment process.
• Evaluate compliance with all employment laws, Equal Employment Opportunity (EEO) guidelines, and company hiring policies.

Operations & Payroll Administration

• Maintain accurate employee records and personnel files in accordance with company policies and legal requirements.
• Oversee temporary employee attendance and timekeeping.
• Review, process, and correct employee timecards in Paylocity.
• Coordinate weekly client approval of timecards to ensure timely payroll processing.
• Partner with Payroll and Accounting to resolve payroll, invoicing, and billing inquiries.
• Maintain confidentiality of employee and client information.
• Ensure compliance with federal, state, and local employment regulations.

Client Relationship and Business Development

• Develop, maintain, and expand relationships with existing and prospective clients.
• Meet with clients to understand workforce planning, staffing needs, business objectives, and hiring expectations.
• Generate new business through networking, client visits, referrals, marketing initiatives, and sales activities.
• Partner with the Marketing team to execute strategic marketing campaigns utilizing platforms such as LinkedIn, Salesforce, Mailchimp, and other digital marketing tools.
• Conduct sales presentations, skills marketing, and workforce solution consultations.
• Negotiate bill rates, markups, and service agreements to ensure profitability while remaining competitive.
• Partner with client hiring managers and Human Resources representatives to secure job orders and anticipate future staffing needs.
• Ensure a high level of client satisfaction by delivering qualified candidates and providing exceptional ongoing service.
• Resolve client concerns promptly and professionally.