Staffing Coordinator LLWC of Winston Salem

About the role

Live Long Well Care of Winston Salem, NC is now accepting applications for a Full-Time Staffing Coordinator to represent the Live Long Well Care Agency as a front-line customer service liaison between patients/clients & caregivers.

Responsibilities

• Knows and supports the philosophy, purpose, mission, goals and policies of the Agency.
• Serves the needs of the patient/client.
• Confers with the CSM and Care Coordinator Supervisor for direction and offers the case to qualified staff who are available for assignment.
• Maintains an active employee list of available caregivers to facilitate prompt assignment of staff to each case.
• Views the patient/client and/or patient/client’s family as the primary customer of all scheduling activities and focuses on meeting their needs.
• Considers the relationship between pay and bill rates when choosing between multiple caregivers whose qualifications meet the needs of the patient/client equally well.
• Maintains a working knowledge of the weekly overtime status of all scheduled caregivers when choosing between multiple caregivers.
• Follows the Company approved standardized process when scheduling patient/client care.
• Records and keeps all patient/client care information current.
• Maintains complete and accurate patient/client schedules, including the amount, frequency, and duration of service that has been identified in the plan of care.
• Schedules only those visits that have been requested by the client, family or representative.
• Records all scheduling changes, updates, and deletions on the schedule daily.
• Validates copies of caregiver documentation against schedules and reconciles in congruencies.
• Notifies the manager of outstanding documentation and interfaces with the payroll and billing processes to support the production of accurate and timely invoices.
• Makes staffing changes in accordance with Company policy when those changes are requested by the patient/client or caregiver.
• Contacts the patient/client and/or patient/client’s family to confirm satisfaction after a new caregiver makes their first visit to the patient/client.
• May be directed to make random phone calls to assess customer satisfaction.
• Documents all requests for changes in caregivers, logs all complaints received, and records the results of all customer satisfaction calls.
• Participates in the hiring of caregivers by identifying recruitment needs, screening applicants, administering appropriate evaluations, arranging and conducting interviews, and verifying references.

Requirements

• High School Diploma or GED.
• Direct Previous Experience: One (1) year data entry, computer-related experience, or clerical and systems experience, preferably in a healthcare environment.

Qualifications

• Demonstrated data entry ability with attention to detail, speed and accuracy.
• Organizational, teaching, human resource, management skills.
• Ability to work under time /pressure.
• Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.
• Proficient in Microsoft Office suite and the ability to quickly master new software applications.
• Ability to recognize need for guidance, input to decision maker.
• Works with minimal supervision, consults with supervisor on any unusual situation.