Staffing Coordinator Clinical Care Operations

Phoenix, Arizona – Night shift, full-time position with weekend and holiday rotations.

About the role

As a Staffing Coordinator with the Clinical Care Operations unit at Banner University Medical Center Phoenix, you will play a vital role in coordinating staff coverage and bed placement throughout the Level I trauma hospital to ensure a high level of patient care. You will also provide administrative support for the entire Clinical Care Operations department, working in a fast-paced, call-center-like, ever-changing environment. You will manage multiple priorities, coordinate details with multiple departments, and work within a variety of software programs. This position offers the opportunity to utilize a self-scheduling tool for shift and weekend coverage.

Responsibilities

• Initiates facility-wide staff placement operations and coordinates staffing on all/most units within the facility.
• Adheres to staffing policies and guidelines while maintaining fiscal responsibility by placing the most cost-effective staff and ensuring floors are neither over nor understaffed.
• Coordinates staffing functions for the nursing department, including RNs, LPNs, CNAs, Techs, and clerical support.
• Develops computerized work schedules, anticipates needs on a weekly basis, and schedules extra staff as needed.
• Adjusts shift-to-shift staffing based on census and utilizes established staffing guidelines to ensure cost-effective, quality staffing.
• Performs office management and clerical services, including entering, maintaining, and archiving data using multiple software platforms, answering calls, providing information, and screening telephone calls.
• Addresses continual demand for staffing requirements while functioning as a liaison for external and internal customers.
• Demonstrates excellence in organization, communication, and human relations skills; prioritizes and organizes work effectively.
• Uses discretion to modify work practices to achieve results or improve efficiency, following established policies and procedures.
• Identifies, resolves, and communicates real and potential problems and information to appropriate nursing leadership.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, and professional standards.
• Provides all customers of Banner Health with an excellent service experience by consistently demonstrating core and leader behaviors.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Skills and abilities typically gained with 1 year of experience in a healthcare office setting; previous experience in patient services or admitting is helpful.
• Knowledge of medical terminology.
• Excellent verbal and written communication skills, organizational skills, and critical thinking skills.
• Ability to work under tight time constraints, meet deadlines, and manage a variety of projects.
• Proficiency with commonly used office software and equipment.

Preferred Qualifications

• Associate’s Degree.
• Additional related education and/or experience.

Pay

• 18% night shift differential.
• Flat rate $1/hour weekend shift differential.

Schedule

• Full-time night shift: 6:00 PM – 6:30 AM.
• Weekend and holiday rotations required.