Staffing Coordinator

Summary

The Staffing Coordinator is a pivotal team member entrusted with the vital responsibility of orchestrating seamless schedules for our dedicated team of healthcare professionals. This multifaceted role demands a keen eye for detail, exceptional organizational skills, and adept communication skills to ensure the efficient and effective delivery of care services.

Essential Duties and Responsibilities

• Collaborate closely with caregivers to ascertain their availability, preferences, and specific skills, ensuring appropriate client assignment with care plan needs.
• Carefully coordinate caregiver schedules to align with client care plans, ensuring seamless integration of services and adherence to organizational objectives; continuously evaluate and fine-tune schedules to enhance efficiency and responsiveness to evolving client needs.
• Effectively communicate with caregivers by providing clear and concise instructions regarding client care expectations and special needs or protocols.
• Utilize the organization’s automated scheduling system to optimize staff allocation based on client need, staff availability, and skillset requirements; continuously analyze and adjust schedules to balance workloads and ensure timely and efficient service delivery.
• Generate scheduling reports regularly to identify actionable opportunities, demonstrating an innate ability to navigate scheduling conflicts, overtime, or challenges with grace and efficacy, ensuring an uninterrupted continuum of care.
• File and organize scheduling-related documentation systematically for ease of access and reporting purposes, including client scheduling activities, changes, and special requests, upholding meticulous standards of excellence.
• Aid with various site administrative tasks, such as supporting the site Branch Manager with hiring and onboarding functions, including but not limited to creating caregiver profiles, obtaining required documents and licenses, training, facilitating peer interactions by actively engaging in conversations to confirm appointments, address concerns, accommodate unique scheduling preferences, and facilitate scheduling changes when applicable.
• Support the Payroll team by processing missed punches when received in writing by a caregiver.
• Act as a backup to Client Care Coordinators and Caregivers to provide immediate assistance during emergencies or absences. This includes managing new client intakes, assessments, and care planning.

Mission, Vision, and Values Alignment

Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.

Continuous Improvement and Development

• Establish an effective feedback loop with the Branch Manager to relay any suggestions for process improvement or enhanced coordination.
• Participate in Serengeti Care educational programs, including but not limited to leadership meetings, annual in-service programs, workshops, and continuing education programs.
• Propose and implement innovative solutions to enhance office operations and client care quality and efficiency.

Qualifications

• High school diploma or equivalent required; Associate degree in office administration or related field preferred.
• One of the following certificates is required: Home Care Aide (HCA) or Certified Nursing Assistant (CNA).
• At least two years of staffing experience is required.

Education/Experience

High school diploma or equivalent required; Associate degree in office administration or related field preferred.

Pay Range

$23 - $25 per hour