Staffing Coordinator

About the role

This position is primarily responsible for recruiting high quality candidates and staffing and scheduling services for the Assisting Hands® Dana Point office. The Staffing Coordinator matches caregivers with clients based on needs, preferences and skill set. This position involves extensive telephone work and interaction with caregivers, clients, and other health care professionals. The Staffing Coordinator also responds to inquiries from prospective clients to effectively increase our client base.

Responsibilities

• Manages job posts, and tracks applicant progress across multiple platforms.
• Interviews, selects, and onboards new caregivers.
• Matches appropriate caregivers to client cases based on personality, availability, experience, and skill set.
• Ensures all cases are covered and arranges for substitute/back-up coverage as necessary.
• Handles/resolves caregiver issues, problems, and scheduling changes.
• Identifies sources for recruiting potential caregivers, such as new job boards, job fairs, open houses, etc.
• Provides information about services to prospective clients.
• Maintains caregiver and client files and keeps them up to date.
• Serves as the point of contact for clients, caregivers, and associated service providers.
• Works with caregivers to resolve attendance or performance issues.
• Works closely with Administrator to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
• Participates in on-call rotation (evening & weekends).

Qualifications

• Excellent telephone, interpersonal, and relationship building skills.
• Must be well-organized, able to multi-task and have excellent attention to detail in a flex-paced environment.
• This position requires at least 2 years of experience in staffing or customer service, preferably in a senior service or health care setting.
• Must be an efficient and effective problem solver and able to work independently.

About You

You have at least 2 years of staffing experience in a senior service or other setting. You are compassionate and personable and desire to make a difference in the community. You are an out-of-the-box creative thinker able to match caregivers and clients based on needs and preferences. You are excited about joining a small but mighty entrepreneurial team in a young business with an opportunity to roll up your sleeves and grow your career. If this sounds like you, then becoming a part of the Assisting Hands® Dana Point family could be for you!

About Us

Assisting Hands® Dana Point is an independently owned home care business located in San Juan Capistrano, CA. Assisting Hands® grew out of a desire to offer clients highly personalized non-medical in-home care, assisting the elderly, disabled and others needing support to maintain their quality of life. We care deeply about the families who entrust us with their loved ones’ care and about our frontline caregivers who truly are the stars of the show. It’s a juggling act for sure, but we strive daily to meet needs and ensure the highest satisfaction both externally and internally!

Job Description

This position is primarily responsible for recruiting high quality candidates and staffing and scheduling services for the Assisting Hands® Dana Point office. The Staffing Coordinator matches caregivers with clients based on needs, preferences and skill set. This position involves extensive telephone work and interaction with caregivers, clients, and other health care professionals. The Staffing Coordinator also responds to inquiries from prospective clients to effectively increase our client base.

Education

Associates or Bachelor’s Degree preferred. High School Diploma/GED required. CNA in good standing a plus.