Staffed Living Program Coordinator

About the role

Under the direction of the Senior Manager, the Program Coordinator is responsible for overseeing client services and providing training and supervision to Specialized Direct Support Providers (SDSPs). The Coordinator assesses, plans, implements, monitors, and evaluates client needs, ensures services meet client needs with dignity and respect and regulatory requirements, manages the Staffed Living Program, assists with placement of individuals with intellectual disabilities, maintains understanding of DS Public Safety clients, ensures timely public safety documentation, and provides training and guidance to SDSPs.

Responsibilities

• Assign and direct the work of Specialized Direct Support Professionals (SDSPs) and provide administrative supervision.
• Monitor service quality and assist with program operations.
• Develop staff schedules and implement/oversee required staff training.
• Participate in the person-centered planning process and contribute to meaningful, individualized goal development.
• Collaborate with the Senior Manager to ensure compliance with policies and procedures.
• May participate in the DS Emergency On-Call System.
• Work closely with DS clinical staff and Public Safety Specialists to facilitate communication and training.
• Ensure training compliance, including approved restraint procedures per the Human Rights Committee.
• Ensure timely completion of the monthly census and adherence to regulatory requirements and UCS policies.
• Fulfill monthly reporting requirements and ensure timely submission to DAIL.
• Collaborate with community members and service providers to address housing challenges.
• Assist with recruiting and hiring staff as needed.
• Work with landlords to secure appropriate housing for clients.
• Support clients in advocating for their needs and maintain communication with guardians.
• Provide positive interventions and strategic support during crises or housing-related escalations.
• Develop creative solutions to ensure clients receive necessary resources and support.
• Serve on agency committees as assigned.
• Assist Service Coordinators in coordinating services and provide staff training as needed.
• Ensure compliance with all training requirements, including approved restraint procedures.
• Mediate staff concerns, offering guidance and support.
• Act as a client advocate and collaborate with community housing organizations to secure resources.
• Approve and document staff timesheets and complete administrative forms for accurate billing and management reporting.
• Monitor progress notes updates and complete supervision notes in the electronic medical record (EMR).
• Prepare management reports as requested.
• Document staff performance concerns for follow-up and accurate recordkeeping.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or five years’ experience in a similar role.
• Supervisory experience required.
• Experience working with individuals with developmental disabilities strongly preferred.
• Valid driver’s license and auto insurance.

Skills

• Proficiency in Windows Operating System, including Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficiency with day-to-day information entry and retrieval in the Agency’s electronic medical record system, employee electronic expense tracking system, and electronic payroll self-entry system.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to perform basic mathematical concepts such as addition, subtraction, multiplication and/or division.

Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance