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Jobs · Information Technology · California

Staff Technical Support Engineer (FortiSIEM)

Fortinet · Sunnyvale, CA · 1 mo ago
On-siteInformation Technology$110k–$134k/yrFull-time

Job Responsibilities

  • Customer Support and Case Management
  • Providing technical support for FortiSIEM customers through voice calls, email, and support ticket system
  • Manage support cases through full lifecycle ownership: Troubleshooting
  • Collect and analyze configuration, deployment, client infrastructure/topology, and FortiSIEM Logs
  • Reproduction of customer environment using in-house lab equipment
  • Providing solutions through collected detail and analysis
  • Able to perform live troubleshooting with customers on production environments
  • Able to take weekend on-call issues (P1)
  • Identity, Investigate, and document, product and interoperability, issues.
  • Write knowledgebase articles

Job Skills Required

  • Strong background with Enterprise-level experience for Linux and Windows administration
  • Installation, configure, patching, upgrading and maintenance for enterprise RHEL, Ubuntu, Rocky (preferred), SUSE
  • Windows Server 2016 – 2025 Enterprise level experience with virtualization technologies
  • Hypervisors: Proxmox, KVM, Nutanix, Xen, VMware (vSphere, Esxi), Hyper-V
  • Knowledge about infrastructure optimization and capacity planning is a plus
  • Strong understanding of: OSI layers (1-7), TCP/IP Networking, Routing and switching
  • Fundamentals, Firewalls, VPN technologies
  • Network Security concepts: IDS/IPS Systems
  • Practical applied knowledge of different communication and system protocols: ssh, telnet, ldap(s), http(s), ssl/tls, smtp, snmp, vnc, rdp, dns, wmi, omi, Practical experience with Data platform technologies: Elasticsearch: install, configure, maintain Clickhouse: install, configure, maintain
  • Ability to understand basic scripting and coding is a plus Bash, Python (2.7 – 3.14), Expect, JavaScript, PowerShell C++, Java
  • Strong knowledge of SIEM along with Security and Compliance practices and protocols
  • Knowledge of security vulnerabilities and how to mitigate known vulnerabilities
  • Knowledge and understanding of cloud-based deployments/infrastructure AWS, Azure, GCP
  • Along with Cloud networking, security, hybrid deployments
  • Strong Troubleshooting and analytical skills
  • Strong documentation discipline
  • Effective time management and prioritization discipline
  • Excellent written and verbal communication skills
  • Able to de-escalate and perform under pressure during client outages and incidents
  • Able to work both independently and collaboratively
  • Able to be on-site 5 days a week for a block of 6 hours

About the Role

The Fortinet Team is seeking a highly technical Staff Technical Support Engineer for FortiSIEM team. A FortiSIEM Technical Support Engineer is responsible for providing advanced technical support by troubleshooting and resolving problems for enterprise customers on the FortiSIEM platform. This role directly supports mission-critical customer environments and requires strong expertise in Linux, Windows, networking, virtualization, security technologies within enterprise infrastructure operations.

Qualifications

  • At least 6 - 8 years of relevant industry experience
  • At least 3 - 4 years of network support experience (NOC, SOC, support)
  • 1 year of Software Development is a plus
  • Experience in 24x7 operation support environments
  • Experience supported regulated or HA environments preferred
  • Must be authorized to work in the U.S. without sponsorship

Pay and Benefits

The US base salary range for this full-time position is $110,000-$134,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

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