Staff Systems Engineer- Microsoft365/MDM

Responsibilities

Designs and develops infrastructure systems supporting H-E-B business processes, operations, and network-based product systems.

Evaluates operating systems, databases, utilities software, or system management tools to ensure business needs are met.

Guides the team with analyzing, installing, configuring, and maintaining operating systems, databases, utilities software, or system management tools for large-scale changes to technologies/infrastructure.

Writes custom code/scripts and contributes to the development of technology roadmaps in designs and implementations.

Ensures the team adheres to architected technology roadmaps in designs and implementations.

Serves as technical subject matter expert (SME) for cross-functional IT teams; assists with troubleshooting systems-related issues and maintenance.

Assists in writing and communicating common goals and direction for team.

Applies experience/knowledge of available technologies to provide detailed specifications for proposed solutions; assists in creating/presenting hands-on demonstrations for proposed solutions.

Assists with the selection of vendors by conducting thorough vendor comparisons.

Maintains and monitors system performance for productivity issues; identifies potential solutions; collaborates & guides with vendors, other Digital Teams to implement them.

Promotes H-E-B standards and procedures.

Manages and supports a mix of COTS, SaaS, and internal software and services.

Performs quality control procedures to make sure that all systems are operational and efficient.

Interacts and works with a wide range of people, like management, vendors, clients, and IT staff.

Extensive hands-on experience with the Jira suite.

Strong understanding of APIs.

Requirements

• 7+ Years of experience or relevant and transferrable skills preferred
• Established career professional that exhibits a deep understanding of functional area
• Skilled communicator who brings clarity to projects and ideas

Qualifications

• A related degree or comparable formal training, certification, or work experience
• 7+ years of related systems experience
• Advanced/Subject Matter Expertise of Mobile Device Management (Omnissa Workspace ONE preferred)
• Advanced knowledge of all things Microsoft (Microsoft 365, Security, Compliance, Entra)
• Advanced scripting and automation experience (e.g., Powershell or Python for automated installation, configuration, hardening, and maintenance tasks)
• Strong knowledge of networking technologies (OSI network layers, TCP/IP)
• Strong knowledge of various operating systems and their impact / implications
• Strong knowledge of best practices related to system security measures, and with system administration, performance tuning, and monitoring

Skills

• Advanced communication skills
• Advanced analytical and problem-solving skills
• Effective time management and prioritization skills
• Project management skills are a plus
• Ability to work efficiently in a fast-paced technical environment with increasing support demands and complexity
• Ability to manage multiple priorities and assigned tasks to meet deadlines and objectives
• Ability to provide guidance and coach a team of junior engineers
• Ability to work on significant projects and act as a technical owner
• Provides regular mentorship to teams and is seen as a trusted leader by their organization
• Creates/updates standards and practices for the department
• Strong knowledge of Agile process

Benefits

• Function in a fast-paced, retail, office environment
• Travel by car or plane with overnight stays
• Work extended hours; sit for extended periods
• Work rotating and on-call schedules
• 11-2024

Pay

N/A

Schedule

N/A