Staff Systems Engineer, Automations & Integrations

About the role

This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection.

Responsibilities

• Design and build robust automations and integrations across our business systems (e.g., Salesforce, NetSuite, BambooHR, identity, engineering and ticketing tools), with a focus on reliability, observability, and reusability in Workato and adjacent platforms.
• Lead complex, cross-functional integration projects end-to-end: requirements, solution design, implementation, testing, deployment, and hypercare for GTM, EPD, and G&A stakeholders.
• Operationalize AI-powered workflows and agents (e.g., knowledge retrieval, intelligent triage, automated approvals, autonomous and prompted user workflows) by integrating Glean and other AI tools into systems and processes in a governed way.
• Establish and evolve standards for automation design, testing, monitoring/observability, documentation, and security/compliance; drive adoption of shared patterns, components, and best practices across Biz Tech and partner teams.
• Implement best-in-class error handling and alerting for automations, including clear runbooks, routing, and remediation patterns to minimize impact on end users and business operations.
• Model and champion high-quality engineering practices in Workato and related stacks (version control, peer reviews, CI/CD for recipes, configuration-as-code where appropriate).
• Partner with stakeholders and executives to translate business problems into technical designs and roadmaps, balancing quick wins with scalable architectures and measurable outcomes.
• Mentor and uplevel other engineers and analysts through design reviews, pairing, documentation, and internal enablement sessions, helping grow our automation and AI capabilities across the company.
• Continuously explore and introduce innovation in automation patterns, AI agentic capabilities, and integration approaches while maintaining appropriate governance and reliability.

Requirements

• 8+ years of experience in automation, integration, or data engineering roles, with a strong track record of owning and delivering complex, business-critical systems (preferably in SaaS/B2B environments).
• Expertise with Workato as a primary automation platform, including recipe design, API integrations, SDK/custom connectors, error handling, and operational best practices; Workato Automation Pro certification is a plus.
• Hands-on experience with Glean (or similar AI knowledge platforms), including administration, API usage, and integrating AI retrieval/agentic workflows into business processes.
• Deep familiarity with core enterprise systems, such as Salesforce, NetSuite, BambooHR, Okta/identity, and engineering/ticketing systems, and how data and processes flow across them.
• Strong architectural and automation design skills, able to define patterns, reference architectures, and reusable components for integrations and workflows.
• Solid background in ETL/ELT, data modeling, and SQL/T‑SQL, plus proficiency in at least one scripting or programming language (e.g., Python, Ruby, or similar) to build integrations, utilities, and tooling as needed.
• Proven experience operationalizing automation workflows and AI models for enterprise use cases, including monitoring, observability, governance, and lifecycle management.
• Excellent stakeholder engagement and communication skills, with the ability to translate business problems into technical designs and to articulate trade-offs and recommendations clearly to both technical and non-technical audiences.
• Comfortable leading by influence: driving standards, guiding solution design, and mentoring peers without direct people management responsibilities.

Qualifications

• BS/BA degree in Computer Science, Engineering, or a related field.
• Experience with cloud-based solutions (AWS, Azure, Google Cloud) is a plus.
• Experience with DevOps practices and tools (CI/CD, containerization, orchestration) is a plus.
• Experience with Agile methodologies and Scrum is a plus.

Skills

• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects simultaneously.
• Experience with data visualization tools (Tableau, Power BI, etc.) is a plus.

Benefits

• Base Salary Range: $160,000 - $190,000
• Comprehensive health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available.
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave.
• Paid time off - take the time you need, when you need it.
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use.
• Pre-tax commuter benefits (US Employees).
• 401(k) plan with Fidelity with employer match (US Employees).
• Regular team events to connect, recharge, and have fun.

Pay

• Base Salary Range: $160,000 - $190,000

Schedule

• Hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.