Staff Systems Engineer

About the role

Job Summary: SmithRx is seeking a visionary and highly strategic Staff Systems Engineer to serve as the overarching technical authority and architect for our enterprise endpoint infrastructure, vendor ecosystem, and IT asset strategy, while also serving as the senior most member of the IT team in our Plano, TX office. In this high-impact role, you will define the multi-year technology roadmap for our endpoint environments, drive organizational alignment on vendor integrations, and architect our zero-touch, modern management frameworks at scale. Operating with a security-first, compliance-driven mindset, you will set the engineering standards for our Windows and mixed-OS fleets, design cloud workspace strategies (CloudPC/AVD), and mentor engineering teams across the organization. You will partner directly with executive leadership, Security, and Compliance to ensure our infrastructure scales seamlessly while meeting stringent HIPAA and SOC 2 requirements.

Responsibilities

• Strategic Architecture & Ecosystem Vision: Serve as the architect for the enterprise Windows and modern workspace ecosystem. Define the multi-year technology roadmap, architectural standards, and security baselines for all global endpoint infrastructure.
• Next-Gen Endpoint Management: Lead the strategic design, governance, and optimization of Microsoft EntraID, Microsoft Intune, and Windows Autopilot. Drive zero-touch provisioning and continuous compliance models to support rapid enterprise growth.
• Vendor Strategy & Strategic Partnerships: Direct the overall vendor strategy and technical oversight for external partners. Define onboarding frameworks, evaluate enterprise-grade technologies, and align cross-functional business units to maximize vendor investments.
• Virtual Workspace & Fleet Architecture: Scope, architect, and establish governance for virtual desktop infrastructures (CloudPC / Azure Virtual Desktop) and third-party remote environments, ensuring secure access for partners, contractors, and distributed teams.
• Asset & Governance Strategy: Establish total lifecycle governance, hardware refresh strategies, and SaaS asset management frameworks. Partner with Finance and Operations to optimize hardware asset investments and licensing footprints.
• Enterprise Automation Frameworks: Lead the push toward an automation-first culture by architecting scalable automation frameworks (PowerShell, Python, APIs) to streamline identity lifecycle workflows, systems orchestration, and complex endpoint remediations.
• Architectural Escalation & Root Cause Leadership: Act as the ultimate technical escalation point for complex enterprise incidents. Lead systemic root-cause analyses (RCAs) and implement long-term structural preventions across the IT ecosystem.
• Security Alignment & Regulatory Compliance: Partner as a core peer with Security and Compliance leadership to ensure all endpoint and cloud strategies align with HIPAA, SOC 2, and zero-trust frameworks. Architect robust IAM controls and conditional access policies.
• Mentorship & Engineering Standards: Set technical standards, author high-level architecture designs (ADRs/runbooks), and actively mentor IT support and engineering teammates to raise the technical bar across the organization.
• High-Availability Leadership: Serve as a technical consultant and escalation point for major incidents, ensuring resilient high availability across all business-critical operations.

Requirements

• Experience: 8+ years of progressive experience in