Staff Software Engineer, Subscription and Membership Platform

About the role

Hims & Hers is seeking a Staff Software Engineer to join our Subscriptions and Membership Platform team. This role is crucial for driving patient retention, engagement, and satisfaction through innovative web experiences.

Responsibilities

• Lead the design and architecture of scalable full-stack solutions aligned with product requirements
• Own the architecture of core subscription and membership systems, including billing correctness, lifecycle state management, plan changes, cancellations, and workflow orchestration across commerce, pharmacy, and fulfillment
• Partner closely with engineering teams across commerce, clinical care, pharmacy, and fulfillment to drive cross-functional technical initiatives and ensure platform decisions scale across the organization
• Provide mentorship on best practices, design patterns, and coding standards
• Advocate for team technical needs within the broader engineering organization
• Partner with product and design to ensure platform capabilities support an intuitive end-to-end customer experience
• Drive strategic technical decisions to improve security, scalability, and performance
• Break down complex projects into actionable tasks
• Establish and enforce consistent coding and testing standards
• Initiate efforts to reduce technical debt and enhance workflow efficiency
• Implement tools and processes for monitoring, incident response, and performance optimization
• Implement analytics and monitoring to demonstrate how engineering solutions directly impact key customer activation and reactivation KPIs
• Analyze metrics and user feedback to continuously improve the platform
• Maintain thorough technical documentation
• Conduct code reviews and facilitate knowledge-sharing initiatives

Requirements

• 8+ years of software engineering experience, with at least 2 years in a Staff Engineer or equivalent senior technical leadership role
• Proven experience in building the platform infrastructure that drives patient retention, engagement, and satisfaction, preferably in a cloud environment (AWS)
• Proficiency in back-end technologies (Spring, Java, Kotlin, PostgreSQL)
• Demonstrated ability to optimize web service metrics (speed, reliability, etc.)
• Experience with building workflows (Temporal), monitoring (Datadog), experimentation frameworks (Growthbook, Optimizely, etc.), CI/CD (CircleCI, GitHub actions), etc.
• Excellent problem-solving skills and the ability to think critically and strategically
• Strong communication and collaboration skills, with the ability to work effectively across teams
• Capable of prioritizing multiple projects in order to meet goals without management oversight
• Knowledge of front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL, TypeScript)

Qualifications

• Knowledge of front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL, TypeScript)

Skills

• Knowledge of front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL, TypeScript)

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats