Staff Software Engineer, Machine Learning
About the company
Attentive® is the AI marketing platform for 1:1 personalization, redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture.
About the role
Our Machine Learning Engineering team powers personalized experiences for hundreds of millions of customers across thousands of brands. As a Senior Machine Learning Engineer, you will play a critical role in building, scaling, and operating production-grade ML systems that drive real-time personalization across the Attentive platform. You will operate with a high degree of ownership, partner closely with Product and Engineering, and help raise the technical bar across our ML systems in a fast-paced, high-impact environment.
Responsibilities
- Build systems that maintain a high bar of quality
- Proactively protect against regressions through a variety of testing techniques
- Collaborate as a technical leader and communicator
- Continuously improve project quality through direct contributions and long-term advocacy for larger-scale changes
- Thrive in the high-impact, fast-paced environment of a late-stage startup
Requirements
- 6+ years of professional experience building systems, with long-term ownership to see the consequences of your decisions
- Experience with TensorFlow/PyTorch, xgboost, pandas, matplotlib, SQL, Spark, or similar tools
- Proficiency or experience with Python
- Extensive experience using machine learning and data analysis to build scalable systems and data-driven products, working with cross-functional teams
- Proven track record of building scalable, efficient, automated processes for large-scale data analyses, model development, model validation, and model implementation from modern research
- Led cross-functional machine learning projects across teams
Technologies we use
- Infrastructure: Kubernetes (AWS EKS), Istio, Datadog, Terraform, CloudFlare, Helm
- Backend: Java / Spring Boot microservices, Gradle, DynamoDB, Kinesis, AirFlow, Postgres, Planetscale, Redis (hosted via AWS)
- Frontend: React, TypeScript, GraphQL, Storybook, Radix UI, Vite, esbuild, Playwright
- Automation & ML: Python, Metaflow, HuggingFace, PyTorch, TensorFlow, Pandas
Benefits
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
Pay
The US base salary range for this full-time position is $320,000 - $360,000 annually + equity + benefits.
Company values
- Default to Action: Move swiftly and with purpose
- Be One Unstoppable Team: Rally as each other’s champions
- Champion the Customer: Our success is defined by our customers' success
- Act Like an Owner: Take responsibility for Attentive’s success